Counter Sales Representative

Oldcastle has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

This role is responsible for inside sales and/or counter sales. The individual in this role will answer product inquiries, take customer orders, coordinate delivery with dispatch and coordinate with internal company departments and vendors in a fast-paced office. Customers include homeowners, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to outside sales representatives as needed.

• Receive customer phone calls; provide support to customers and contractors via phone and in person
• Enter sales orders into computer for tracking
• Provide information technical information about products and prices. Refer to product catalogs and specification guides to determine related product uses and applications
• Assist in loading of customer vehicles
• Work closely with outside sales representatives regarding sales promotions and initiatives which require phone contact and follow-up along with visits to customers
• Coordinate mailings of literature and samples
• Investigate and research all customer inquiries and concerns and follows-up promptly with the customer
• Help customers with design ideas/problems; provides customer feedback to management
• Assist with production scheduling, job site coordination, and dispatch
• Coordinate delivery schedules with dispatch and maintains customer informed of such schedules
• Participate in monthly physical inventory counts, enter and manage inventory in computer system
• Retrieve information for credit department when needed
• Follow all safety regulations
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Requirements / Education / Experience

• High school diploma / equivalent or a comparable combination of education, experience or training in related field
• Previous forklift certification
• Proficient in Microsoft Office
• Previous sales experience
• Positive attitude and desire to work with a great team in a fast-paced environment
• Good with basic math
• Good organizational and problem solving skills
• Experience with multi-line phone system; pleasant phone personality
• Attention to detail
• Ability to multi-task in a fast paced environment
• Knowledge of concrete, masonry and hardscapes is a plus

Physical Environment

• Able to lift concrete products and other objects weighing up to 80 pounds
• Extensive phone and radio use
• Ability to frequently mount/dismount sit down forklift
• Have good depth perception and color discrimination