Inside Sales Representative

Oldcastle has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

This role is responsible for inside sales and/or counter sales. The individual in this role will answer product inquiries, take customer orders, coordinate delivery with dispatch and coordinate with internal company departments and vendors in a fast-paced office. Customers include homeowners, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to outside sales representatives as needed.

* Receive customer phone calls; provide support to customers and contractors via phone and in person * Provide information technical information about products and prices. Refer to product catalogs and specification guides to determine related product uses and applications * Work closely with outside sales representatives regarding sales promotions and initiatives which require phone contact and follow-up along with visits to customers * Coordinate mailings of literature and samples * Investigate and research all customer inquiries and concerns and follows-up promptly with the customer * Help customers with design ideas/problems; provides customer feedback to management * Assist with production scheduling, job site coordination, and dispatch * Coordinate delivery schedules with dispatch and maintains customer informed of such schedules * Enter sales orders into computer for tracking * Attend training meetings, seminars, bimonthly sales meetings, and schools as required * Assist in monthly physical inventory counts, enter and manage inventory in computer system * Retrieve information for credit department when needed * Follow all safety regulations * Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

**Requirements / Education / Experience** * High school diploma / equivalent or a comparable combination of education, experience or training in related field * Proficient in Microsoft Office * Previous sales experience * Knowledge of concrete masonry is a plus * Positive attitude and desire to work with a great team in a fast-paced environment * Good with basic math * Good organizational and problem solving skills * Experience with multi-line phone system * Attention to detail * Pleasant phone personality * Ability to multi-task **Physical Environment** * Ability to stand for extended periods of time * Ability to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboard * Bending and some lifting * Extensive writing * Extensive phone and radio use * Tasks can be very repetitive * Able to lift concrete products and other objects weighing up to 50 pounds from floor level to 4 feet high * Able to provide assistance to others in moving heavier or bulkier objects * Have good depth perception and color discrimination