Technical Support Analyst

Social Finance (SoFi) is a finance company that offers a range of lending and wealth management services. The company primarily caters to early-stage professionals and offers variable and fixed rate parent, personal, and MBA loans, mortgage refinancing, and more. Based in San Francisco, California, the company was founded in April 2011.

Do you have the ability to thrive in a fast-paced environment, enthusiasm for solving challenging problems, and a team attitude to roll-up your sleeves and work with others?! We are searching for a highly motivated and experienced technical service professional.

* Provide day-to-day hands on technical support to employees. * Install, configure, and troubleshoot desktop systems and workstations including imaging and installation of necessary software. * Setup, installation, and configuration of voice and data equipment on the telephony system. * Diagnose and resolve technical hardware and software issues relating to both PC/Mac platforms, printers/copiers/fax machines, Call Center phone system, etc. * Must be able to perform troubleshooting on hardware, software and network connectivity issues for individual users and departments. * Provide training and technical assistance to users on hardware and software applications at the desktop level. * Responsible for managing IT hardware and software inventory. * Analyze and resolve moderately complex to complex issues or escalate as needed. * Expected to manage multiple requests/projects simultaneously. * Report problems with procedures and recommend improvements/efficiencies. * Understand security and compliance requirements for the company. * Participate in the testing and implementation of new hardware and software. * Participate in maintenance to keep systems updated with latest patches. * This position is primarily focused on desktop support responsibilities for internal team members.

* BA or BS degree. * Strong in depth knowledge with telephony phone systems (Avaya, Contractual, Digium, Cisco, etc.) * In depth knowledge of Windows and Mac OS systems. * Microsoft certifications a plus. * Desktop/laptop hardware experience in both PC and Mac environment. * 3-6 years or more of relevant work experience in a desktop support role. * Superior customer service skills. * Excellent verbal and written communication skills. * Strong attention to detail and organizational skills. * Ability to multi-task and work in a fast paced environment. * Must be a team player. * Must be able to lift 50 pounds.