Technical Support Associate

ZS Associates is the world’s largest consulting firm focused exclusively on improving business performance through sales and marketing consulting solutions, from customer insights and strategy to analytics, operations and technology. Together, we design and implement strategies that lead to greater market share, more competitive operations and increased use of today’s latest technologies.

We seek an experienced, professional Technical Support Associate in our Evanston, IL office. The position will provide, customer-oriented, end user support for PC and mobile device users in the Evanston office, as well as remotely supporting additional Midwest users. Occasional travel between the Midwest offices is required.

* Develop a strong relationship with office leadership and ZS staff; * Act as owner and ensure resolution of local internal technical issues and requests; * Complete administrative tasks, such as initiating vendor\supplier service, asset management, and assisting with organizational efforts; * Coordination with geographically distributed IT team; * Participate in IT team projects as assigned; * Provide technical training; * Availability for off-hours maintenance and critical incidents.

**Qualifications:** * Bachelor's degree required with record of high academic achievement, master's degree preferred; * 2-4 years relevant technical support experience, preferably working with remote users; * Microsoft (i.e. MCP or MCTS) and ITIL certifications preferred; * Strong customer service orientation; * Effective oral and written communication and organizational skills; * Eagerness to contribute in a team-oriented environment; * Ability to work methodically and analytically in a problem-solving environment. **Technical expectations include:** * Experience in enterprise technical support functions; * Installation and configuration of business applications (i.e. MS Windows 7/8/10, MS Office 2010/2013/365, Internet Explorer, etc.); * Experience with system, account, and access provisioning; * Experience in troubleshooting software, hardware, and connectivity issues.