IT Support Technician

Lyons Magnus

(Fresno, California)
Full Time
Job Posting Details
About Lyons Magnus
At Lyons, we believe who we are as a company is as important as what we do. We feel a great responsibility to the people and communities that make our success possible. We are passionate about our customers, have an uncompromising focus on quality and proudly possess over 150 years of experience in the food and beverage manufacturing industry.
Summary
The IT Support Technician is responsible for day to day operational IT and end user support and maintenance. The end user support includes, but is not limited to account and device management, hardware assembly, end user device deployment & decommissioning, basic hardware replacement, rack & stack of equipment, desk side, phone and remote support, IT asset management & tracking, physical auditing, engineer assistance, and other like tasks. This role will be responsible for supporting the Information Technology Services department as well as end users in day to day requests. This position will require flexibility of hours to meet the business needs with routine maintenance tasks.
Responsibilities
* A positive attitude and the ability to remain calm and professional in stressful situations. * A willingness to provide a high level of customer service, while working within department and company guidelines. * Provide support to all users in addition to IT Department via phone, remote and at-desk troubleshooting. * Resolve issues or escalate them in a timely manner. * Manage time and tasks associated to assigned projects and meet target dates. * Accurately document and communicate issues with all vested parties. * Manage, update, and utilize help desk ticketing system * Perform approved hardware and software maintenance on devices. * Stay current with knowledge of related technologies, designs, methods, and trends. * Provide extended coverage when business needs require. * Other duties as assigned.
Ideal Candidate
**Required Qualifications:** * A Bachelor’s Degree in a related field (IT or IS) or equivalent work experience * 2-5 years of PC support environment or related field required. * An understanding of TCP/IP network concepts and network trouble-shooting. * Basic understanding of Active Directory. * Hands-on experience with printers, computers, monitors, laptops, peripherals. * Strong knowledge of Microsoft products and Operating Systems * Strong troubleshooting skills (Hardware & Software). **Required Skills:** * A successful candidate must be skilled with the following types of hardware, software and network protocols. * Workstations, laptops, printers, and smart phones. * Android, Blackberry, and Apple mobile operating systems. * Windows XP and newer, Remote Desktop Services. * Current versions of Microsoft Office Suite, Internet Explorer. * TCP/IP network protocols (DHCP, DNS, SMTP, and etc .) **Preferred Skills:** * Network administration * Windows server administration
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

Lyons Magnus offers a comprehensive benefits plan that include: Health, Dental Insurance, Life Insurance, Long Term Disability, Sec. 125, 401(k) plan, and more.

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