Technical Service Representative

VariQ is an information security and information technology services company delivering strategic solutions to technology-enabled enterprises. Core competencies include Cyber Security, IT Infrastructure support, and Program Management. VariQ is a Microsoft Gold Partner and a Symantec Platinum Partner.

Our client is seeking one contractor to backfill a currently vacant position for the remainder of the contract, a six month period ending mid-September 2016. We anticipate a contract recomplete to follow the conclusion of this current contract. The contractors will be assigned (as required) to perform Call Center support as well as Deskside Technical support for staff and executive Member of the U.S. Congress. Previous candidates that were selected for this position had 3+ years of experience in all of the below categories and previous work experience in government support jobs.

* Ability to interact with executive-level customers and management in resolving technical problems on an emergency basis. * Provide ongoing technical support to House offices that are using a variety of systems and software. * Provide support for House offices in installing and using House supported software, including messaging client software, word processors, web browsers, anti-virus software, and HIR developed applications. * Provide support for application software installation and use. * Act as an advocate for the office in the resolution of any and all computer-related problems or issues. * Assist in the delivery, installation, and use of systems and services, (e.g., Washington to district office connectivity, Internet, remote access, etc.). * Provide front line phone, Live Chat, and Remote Desktop support, may be required to resolve requests via on-site visit(s). * Provide Hardware/Software Installation and Setup support. * Provide Mobile Device Support. * Assist in developing user documentation/installation procedures. * Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution. * Maintain the knowledge base for all House Supported Software and a working knowledge of hardware and communication products. * Provide consulting support to the House offices. * Serve as a resource for solving user problems requiring an advanced level of technician support. * Work closely with other HIR groups to support current technology. * Interact with other HIR groups as appropriate to efficiently respond to user requests/problems. Partners with vendors to identify and resolve problems. * Confer with senior engineering staff to resolve more complex problems. * Must have excellent written and verbal communication skills * Perform other official duties as assigned.

**General Requirements:** * The designated contractor must be able to troubleshoot PCs, MACs, mobile devices, printers, and multifunction devices on site with executive level customers. * The contractor must possess an advanced level of knowledge working with various Windows, Mac, iOS, and Android operating systems software, as well as strong foundational knowledge of physical, network and application layers. * Contractors must demonstrate detailed knowledge of microcomputer software and hardware network operating systems, Active Directory administration, advanced PC applications, Apple computers, Internet services, multi-media, wireless technologies, security programs and messaging software used in the U.S. House of Representatives. **Candidate Specific Requirements:** * One or both of the following: * 3 years minimum experience in Desktop Support * 3 years minimum experience in IT Call Center environment * 3 years minimum experience with Microsoft Windows and Office * 3 years minimum experience supporting Mobile devices iOS, Android, Blackberry * 1 year minimum experience with Mac OS * 1 year minimum experience supporting clients using remote access software * 1 year minimum experience supporting remote connectivity (VPN) * Must have excellent written and verbal communication skills * Ability to obtain a Public Trust clearance **Candidate Specific Recommendations:** * Related IT certifications preferred but not required * Related College degree preferred but not required