Training Specialist

ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration.

Interested in being part of a growing team tasked with building cutting edge content & training customers in a growing company & industry? The ideal candidate for this role will work as a member of the Technical Product Training Team to deliver engaging training & transition programs to new and existing customers, as well as internal employees. Training Specialists are the face of ServiceTitan, delivering wide-ranging technical training programs via remote & on-site instructor-led training, and contributing to video & e-learning content. Training Specialists serve as Product & Industry Experts and provide valuable input by helping Training Content Developers to design & develop engaging and industry-relevant training & certification programs.

* Product Expert – Become an expert in our software & the home services industry so that training courses are highly “industry-relevant” * Deliver exceptional training, transition management & coaching – Deliver engaging instructor-led training courses & webinars, both on-site and online via web conferencing * Embed Best Practices – Adapt demos, examples & approaches to 1-on-1 training courses to focus on “best practices” for different ServiceTitan user types * Transition / Change Management – Help guide customers on managing their teams’ transition to ServiceTitan * Contribute to Training Program Development & Maintenance – Assist Training Content Developers by contributing to the launch & upkeep of engaging training & certification programs in our Litmos LMS * Other – Assist with special projects as assigned at the discretion of team management.

**Requirements:** * 2-6 years of experience in delivering exceptional remote & on-site instructor-led training, preferably with a strong background working in a software customer training environment. * Track record of achievement in a training and/or customer service role, preferably in a software or other startup company * Expertise in customizing & running live demo-based training courses & webinars * Eagerness to keep ServiceTitan (and our customers) on the cutting edge by learning with new technologies & instructional approaches * Experience delivering training or coaching to promote adoption and minimize resistance to new software * Excellent planning, organization, and communication skills to handle juggling multiple projects simultaneously in a fast-paced environment * Bachelor’s degree from four-year college or university or equivalent combination of experience and education that enables performance for this position. * Ability to work a variable schedule with willingness to travel up to 25% during peak periods. **Desired:** * Demonstrated ability to learn and apply sound instructional techniques * Experience with Litmos LMS and training development tools, such as Adobe Captivate, Photoshop, Powerpoint, and Camtasia * Ability to create supporting content (e.g. handouts & documentation) to support instructor-led training & certification courses * Experience incorporating change management principles into training programs to promote adoption & minimize resistance * Strong project management experience a plus * Ability to write business correspondence and technical documentation