Customer Service Trainer of Student Advocacy Team

Chegg

(Portland, Oregon)
Full Time Travel Required
Job Posting Details
About Chegg
As the leading student-first connected learning platform, Chegg's Student Hub makes higher education more affordable and more accessible, all while improving student outcomes. Chegg is a publicly-held company based in Santa Clara, CA with offices in San Francisco, New York, Portland, India, Israel, Berlin, and Ukraine. Chegg Student Hub Services Include: Chegg Study, Chegg Tutoring, Chegg Writing Tools, Test Prep, Careers Search, Internship Admissions, and College Admissions.
Summary
The Student Advocacy Team is in search of a Customer Service Trainer who has a passion for learning and development. We want someone with the ability to facilitate savvy training resulting in dynamic, engaging and highly effective on-line and in-class courses and programs. The ideal candidate has a student first mindset, is a highly effective communicator, a fantastic problem-solver with exceptional people skills who thrives in a fast-paced environment and is extremely organized, patient, and diligent.
Responsibilities
* Deliver new training programs along with at-this-time training for new products, processes or acquisitions * Develop and deliver on-line content to include multi-media curriculum for textbooks, digital services, programs and promotions * Manage internal Learning Management System (LMS) * Perform ongoing evaluations of current training programs and needs analysis for possible training needs to improve student advocate efficiency and effectiveness * Use data to identify needs, monitor success and improve student advocate results * Perform ongoing research and include new cutting-edge technology in classroom and blended learning environments * Represents the Student Advocacy Team and Chegg in a positive and professional manner when dealing with vendors, cross-functional teams, and co-workers * Partner with cross-functionally with other groups such as Product, Engineering, Program Management, Marketing, and Vendor Management * Travel (up to 25%) to vendors and other Chegg offices
Ideal Candidate
* 5 years classroom training experience * Ability to actively engage audiences of varying backgrounds, ages, and experience across multiple platforms (in class, virtual, video) * Skills in classroom management and flexibility * Ability to keep a calm demeanor during stressful situations * Understanding of adult learning styles and how to adapt to all * Understanding of design principles and technical expertise * Amazing communication skills – written, verbal, presentation and in-person * Serves as an internal/external evangelist for the Student Advocacy Team and Chegg * Ability to use quantitative and qualitative data to analyze, design, develop, implement, evaluate, and improve training programs * BA/BS or equivalent experience required **Preferred:** * Experience with Adobe Captivate, Camtasia, After Effects and LMS technologies * Experience with script writing, recording, and editing for audio and video presentations * Technical writing skills

Questions

Answered by on
This question has not been answered
Answered by on

There are no answered questions, sign up or login to ask a question

Want to see jobs that are matched to you?

DreamHire recommends you jobs that fit your
skills, experiences, career goals, and more.