F/T Member Services Representative - Waltham

RTN Federal Credit Union

(Tewksbury, Massachusetts)
Part Time
Job Posting Details
About RTN Federal Credit Union
Welcome to RTN Federal Credit Union! We’re a member-owned, non-profit financial cooperative, governed by a volunteer Board of Directors. At RTN, we’re committed to helping you achieve financial well-being through quality products and services, personalized service and access to financial education.
Summary
RTN Federal Credit Union (RTN FCU) is seeking a customer-service-oriented individual for a full-time position (40 hours) based in our Waltham branch. This is a great opportunity for a self-motivated individual who enjoys working with the public. Excellent communication skills and a professional demeanor are essential for delivering a high level of service whether in person or over the phone. The successful candidate has worked in a team setting and has demonstrated an ability to communicate effectively with people at all levels while processing transactions accurately and efficiently.
Responsibilities
* Assisting members with account inquiries and resolving any account problems * Opening new share savings, checking, club and other accounts * Cross selling member products and services, including extended warranty and Gap insurance * Assisting members in the use of product service technology such as ATMs, banking by phone system (CU-TEL), Loan-by-Phone, Virtual Branch and any other e-commerce vehicles
Ideal Candidate
* High School diploma (Associates or Bachelor’s degree preferred) * Customer service experience in a financial institution

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