Customer Service Representative

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

* Conduct telephone inquiries, inbound, outbound to collect accounts. * Collect on patient co-pays, deductible and coinsurance. * Handle high volume of incoming outgoing patient calls. * Provide patient with an explanation of their hospital bill and resolve inquiries and disputes related to the bill * Obtain third party medical insurance. * Respond to complex customer calls answers, researches discrepancies. * Resolve customer service inquiries which could include: billing and payment issues, patient itemized bill requests, and processes requests for financial assistance, processes payments and makes payment arrangements. * Follows-up on missed payment arrangements. * Meets and maintains established productivity goals and quality standards. * Notate patient hospital account records of patient communication and call resolution. * Identifies and communicates trends and common concerns raised by patients. * Performs related duties. * Limited work experience. * Works on simple tasks using established procedures. * Depends on others for guidance. * Work is typically reviewed by others.

**Required Qualifications:** * High School Diploma or GED * 1+ year of customer service, call center, or collection experience * Proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications * Available to work any shift during hours of operation (Available to work any shift during hours of operation 9:00 am - 8:00 pm, Monday through Friday). **Preferred Qualifications:** * Bilingual * Knowledge of medical insurance and claims processing **Soft Skills:** * Ability to listen attentively, read and interpret the critical content of an inquiry * Excellent telephone etiquette skills * Should have excellent communication skills: written and verbal communication. * Should be able to handle a lot of data that is available, and all of this has to be done at good pace. * Should have patience when communicating with the patient/caller able to maintain their composure even if the customer is being rude. * Should have the skill of versatility; they will have to adapt to many situations regarding the patient / caller. * Should have strong problem-solving dispute resolution and negotiating skills. * Physical Requirements and Work Environment: * Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer * Utilize multiple PC applications throughout the day * Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity