Customer Service Representative

Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis.

At RBC, we value each person’s unique customer service style, and encourage you to bring your best to our clients every day. In this role, you provide financial advice to clients and find solutions that meet their individual needs. You have the power to make our brand work for the people within your local community as you dedicate yourself to putting your clients first. If you have the drive to deliver exceptional customer service, you can build a great career with us here at RBC.

* Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch * Identify needs and provide tailored financial advice and solutions to clients, when possible, at the point of first contact * Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions * Understand & resolve client concerns, where possible, at first point of contact * Educate & assist clients with using RBC digital capabilities * Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

**Must-have** * Proven customer service skills, preferably in the financial or service industry * Drive and self-motivation, as well as excellent communication skills and emotional intelligence * Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) * Personal flexibility to work flex hours * Eagerness to learn and determination to succeed **Nice-to-have** * Sales experience in the financial or service industry **Special Requirement:** The successful candidate must be willing to support all branches across Aylmer, Tillsonburg and Otterville or within a 40Km radius of these cities.