Billing Analyst

Frontline Education is an integrated insights partner serving more than 9,500 K-12 organizations and millions of educators, administrators and support personnel in their efforts to develop the next generation of learners.

Under the direction of our Sr. Contracts & Revenue Manager, the Billing Analyst performs routine to moderately complex revenue related audits, issues research and resolutions and prepares reports. The majority of the Billing functions performed will be in support of the daily, monthly, quarterly and yearly audit functions within the billing revenue stream.

• Maintain updated records of financial transactions and customer account status.
• Analyze complex customer issues and disputes and identify and implement a solution to resolve the issue.
• Review billing reports to ensure accuracy and resolve any errors.
• Calculate the amount customers owe the company and prepare billing statements.
• Generate financial and billing reports according to company guidelines.
• Partner with team members and supervisor to identify and implement business improvements to achieve ongoing operational efficiencies.
• Ad hoc projects as needed.

• Strong attention to detail.
• Ability to effectively communicate with customers.
• Computer proficient, in particular with MS Excel and Word.
• Strong organizational and analytical skills.
• Experience with high volume business to business billings a plus.
• Excellent customer service and communication skills including ability to listen to customers to understand issues.