Supervisor, Operations (Medical Billing/Patient Services)

Quality Systems, Inc. ("QSI") and its wholly-owned subsidiary, NextGen Healthcare Information Systems, Inc. ("NextGen"), develop and provide computer-based practice management, medical records, and e-business applications for medical and dental group practices.

As a Customer Service Supervisor you will manage the technical workflow processes of assigned Billing Teams. In this role you will not only manage a personal schedule to assure appropriate supervision of all activities performed by the Teams assigned but you will also assure that daily, weekly and monthly tasks are accomplished in a timely and accurate manner.

* Oversee the daily activities of assigned teams to ensure that Customer Services calls are addressed in a timely manner including hiring, training and management of Customer Service staff * Brainstorm and identify problem areas and research, document and resolve issues presenting formulated solutions to managers * Participate in policy and procedure development and enforcement, and quality assurance reviews for assigned Teams. * Assess project based issues, develops resolutions and carries out resolution to meet productivity, quality and client satisfaction goals * Organize assigned Team's workflow processes (phones answers, client communications, management reporting) to accomplish the client and departmental goals * Serve as the liaison for physician practices for billing questions and computer system questions and problems. Serve as liaison to software vendors for both physician practices and billing office * Communicate with management regarding any problems or significant changes in accounts for the physician practices * Prepare and send monthly financial reports to appropriate management * Assure training of all assigned employees on departmental and organizational policies and procedures are completed * Develop Team Leads by teaching management skills and organizing job duties to provide challenges and job satisfaction * Manage employee performance tasks (setting goals, career development, observing and giving daily feedback, addressing performance issues, annual performance reviews, terminating employees, etc.) * Lead assigned Team to participate in the accomplishment of NextGen's organizational objectives and to meet client satisfaction goals * Adhere to Clean Claims Act and HIPAA policy and procedures * Maintain positive working relationships with internal and external customers by providing superior customer services

* Minimum Two (2) years' of professional level business management/administration experience or equivalent experience. * Three (3) to Five (5) years' Medical Billing and Collections experience. * Experience in reimbursements where the ability to interpret reports and understand issues were the primary functions of the job. * Experience and advanced knowledge of medical terminology, insurance coverage, and office practiced and procedures. * High School Diploma or GED Certification. * Strong analytical ability to resolve complex problems, gather and interpret data from different sources and to complete assigned tasks and projects. * Ability to interpret and understand EOBs and the process. * Comprehensive and expert knowledge of billing and collection processes and procedures. * Working knowledge of computers and with proficiency in using e-mail systems, Internet and Microsoft Office software applications with emphasis on Microsoft Word and Excel. * Strong communication skills (both oral and written). * Strong interpersonal skills to effectively interface with all levels of staff. * Advanced data entry skills. * Previous experience working with Practice Management software and Call Center environment. * Bachelor Degree in Business Management or related field