Client Success Manager
Relias Learning
(Cary, North Carolina)Job Posting Details
About Relias Learning
Relias Learning offers online training to senior care, health and human services, corrections, and intellectual and developmental disabilities organizations. It’s their mission to help clients achieve the highest quality practice and accreditation standards with online learning and compliance programs.
Summary
Are you looking for a customer-service focused Client Management position with a rapidly growing team? Join Relias Learning, the undisputed leader in providing Software as a Service online learning solutions!
Responsibilities
* Serving as the liaison between Relias and its customer base
* Applying industry knowledge to ensure customers have the best products for their needs
* Collaborating with our IT team for needed enhancements and solutions to the products offered
* Conducting regular trainings and explaining technical concepts to customers
* Monitoring customer satisfaction ratings
Ideal Candidate
* 8-10 years of experience within one of our core markets:
* Senior Care
* Health & Human Services, or
* Intellectual & Development Disabilities
* Background in Training, Compliance, and/or Administration is a huge plus
* Experience managing projects, account management, or enterprise level customer support
* High sense of urgency, patience, and flexibility
Compensation and Working Conditions
| Benefits | Benefits included |
|---|
Additional Notes on Compensation
Competitive base salary & generous bonus opportunity Great health benefits package in addition to an outstanding 401k company match and wellness program
Questions
There are no answered questions, sign up or login to ask a question
Want to see jobs that are matched to you?
DreamHire recommends you jobs that fit your
skills, experiences, career goals, and more.