Client Success Manager

Relias Learning offers online training to senior care, health and human services, corrections, and intellectual and developmental disabilities organizations. It’s their mission to help clients achieve the highest quality practice and accreditation standards with online learning and compliance programs.

Are you looking for a customer-service focused Client Management position with a rapidly growing team? Join Relias Learning, the undisputed leader in providing Software as a Service online learning solutions!

• Serving as the liaison between Relias and its customer base
• Applying industry knowledge to ensure customers have the best products for their needs
• Collaborating with our IT team for needed enhancements and solutions to the products offered
• Conducting regular trainings and explaining technical concepts to customers
• Monitoring customer satisfaction ratings

• 8-10 years of experience within one of our core markets:
  • Senior Care
  • Health & Human Services, or
  • Intellectual & Development Disabilities
• Background in Training, Compliance, and/or Administration is a huge plus
• Experience managing projects, account management, or enterprise level customer support
• High sense of urgency, patience, and flexibility