Customer Success Associate

BetterCloud is the first unified SaaS management platform, enabling IT to manage and scale best-in-breed SaaS application environments. Every day, thousands of customers rely on BetterCloud to centralize data and controls, surface operational intelligence, and orchestrate complex actions across SaaS applications.

The Customer Success Associates (CSA) will be critical part of our customer-facing team. The CSA will manage most elements of the post-sale business relationship and is responsible for ensuring the adoption, growth, and renewal of a subset of BetterCloud customers. Customer Success Associates are both trusted advisors and the voice of our customer internally. The CSA will work to delight our customers by delivering insights, best practices, use-cases, and other resources in order to ensure their happiness and renewal of BetterCloud’s products.

* Negotiate, process, and renew current customer subscriptions. * Manage your own book of business and identify upsell opportunities. * Build deep, long-lasting relationships with our customers that help deliver BetterCloud’s world class customer experience. * Consult regularly with clients in a one-to-one and one-to-many cadence to fully understand their needs and actively solve their pain points. * Act as the liaison between the customer and other teams at BetterCloud to prioritize issues, elicit feedback, or present customers with new opportunities. * Monitor customer health to be ahead of problems and continually drive product adoption. * Work across the company (Product, Support, Sales and Marketing) to identify how we can constantly improve our product and customer experience.

**Who are you:** * Deeply committed to customer satisfaction and happiness. * Analytical both quantitatively and qualitatively. * Expert at juggling competing demands and managing limited time. * Team-oriented, but eager to act aggressively to get things done for customers. * Passionate about building a great company and a great product. **Preferred Background** * 1-2 years of sales, account management, customer success, or support experience * Experience in SaaS is a major plus