Operations Analyst Job

IRI is a leading provider of big data, predictive analytics and forward-looking insights that help CPG, OTC healthcare, retailers and media companies to grow their businesses.

IRI is a leading provider of big data, predictive analytics and forward-looking insights that help CPG, OTC health care, retailers and media companies to grow their businesses. With the largest repository of purchase, media, social, causal and loyalty data, all integrated on an on-demand cloud-based technology platform, IRI helps to guide its more than 5,000 clients around the world in their quests to remain relentlessly relevant, capture market share, connect with consumers and deliver market-leading growth. A confluence of major external events—a revolution in consumer buying, big data coming into its own, advanced analytics and automated consumer activation—is leading to a seismic shift in drivers of success in all industries.

* Lead client account issue resolution and communicate resolutions and explanations where appropriate. * - Prepare and present quarterly reviews to each client with trends and action plans for improvement. * - Manage capacity needs, communicate timing of request, negotiate alternatives, and provide escalation support. * - Manage new work requests, work order changes, and provide expertise where appropriate. * - Manage all scheduled and ad hoc client deliverables. * - Provide industry and category expertise. * - Engage appropriate Operational Process group for process expertise. * - Identify process improvement opportunities and best practice sharing. * - Provide restatement project leadership/expertise and act as project leader in managing timelines and feedback * - Consult and create custom hierarchies as needed for the client. * - Manage cross-functional support teams, ensuring project timelines and responsibilities are communicated and enforced. * - Facilitate new business and provide process input/expertise * - Investigate issues and support ILD * - Facilitate issue resolution for all downstream products and deliverables. * - Provide guidance to and mentorship for off-shore Delivery and Production personnel.

* 0-2 years of experience working with high volumes of data * - Outstanding verbal and written communication skills * - Excellent project management skills * - Ability to lead internal teams, enforce compliance , and assure follow-through * - Possess process, product, and, industry knowledge * - Strong organizational skills * - Flexibility of work schedule to cover weekend work where needed * - Preferred prior experience with a CPG manufacturer or retailer