Consultant / Senior Consultant

Polaris is the only company in the world that specializes exclusively in consulting and technology solutions for life sciences healthcare law compliance. We are at the forefront of the industry in terms of delivering insights and defining technology standards through innovation fueled by our “what’s next” entrepreneurial culture.

Polaris Solutions is searching for an energetic Project Manager (PM), at the Consultant or Sr. Consultant level, to join our growing technology team. The Consultant or PM will manage relationships with existing clients and will have responsibility for key Polaris accounts,setting and driving towards account level objectives and ensuring defined goals are being met. The PM will closely interact with Polaris Solutions’ delivery units, including our support, development, implementation, and client teams. The Project Manager will be involved in all aspects of Polaris’ delivery life cycle, including contracting, consulting, project execution, support,business process outsourcing, and client management. The PM will monitor performance of the run teams, and will be held accountable for client satisfaction. The PM will be an escalation point for clients and be responsible for maintaining a positive relationship with clients.

* Develop an understanding of Polaris’ offerings and the details of the implementation at their respective clients * Establish and maintain a positive client relationship * Balance the needs of multiple clients within the PM’s portfolio * Periodically distribute client surveys to measure satisfaction levels * Ensure account is meeting all defined metrics and objectives * Act as point of contact for client escalations and responsible for driving resolutions * Identify and market sales opportunities for new products or functionality * Maintain financial goals of accounts and meet revenue goals * Lead contracting and pricing of system customizations * Assist with internal IT strategy and implementation * Assist with identifying and developing new technology offerings * Provide mentorship for junior staff members * Support the growth of the organization; assume additional office responsibilities (e.g., career management, mentoring, recruiting, training, attending conferences) * Special projects and internal projects will also be assigned on an as needed basis

**General Requirements** * 5+ years in an account management role for a SaaS based organization * Management consulting/systems integration experience, preferably with a Big 4 or similar consulting firm focusing on the Pharma industry, a plus * Undergraduate degree or equivalent experience required (Computing / Engineering / MIS / Information Science); MBA preferred * Analytical and quantitative: comfortable with numbers, strong business acumen, and excellent leadership skills * Successful track record in growing accounts and consistently maintaining positive client relationships * Willingness to have a different opinion, ability to articulate thoughts and concepts well * Ability and willingness to attain and improve skills related to the Polaris Core Competencies * Experience or knowledge of pharmaceutical industry not required, but definitely a plus – Specific technologies preferred: ASP.NET, SQL, Java, Windows Architecture [IIS, Windows Server], Microsoft Office Expertise, SAP/Oracle Apps * Knowledge of specific project management methodology(e.g. PMI) and/or software development (e.g. Agile, Waterfall, etc.) preferred * Have willingness and preference to “roll up sleeves” and work alongside the team **Physical and Location Requirements:** * Ability to work in the office on a regular basis (core hours are 9 am to 6 pm, Monday through Friday in the San Francisco Office)