Human Resources Business Partner

Pharmacy Simplified. We leverage service and technology to simplify the management of complex medication regimens for the 32 million people taking more than 5 medications a month. PillPack uses design to create an unparalleled patient experience that is both satisfying and effective.

We are looking for a self-motivated, collaborative person with deep HR experience to oversee employee relations and policy across all of our offices. We need someone seasoned in resolving and mitigating employment issues of all kinds, to serve as a mentor and resource to our on-site leads. There is a ton of opportunity in this role to define what it means to work at PillPack through setting smart, supportive policies and managing them effectively.

* Work with site leads, leadership team and General Counsel to maintain and enforce employee handbook and policies; make sure we’re up to date with all state/region-specific law, regulations and guidelines as we expand * Communicate any changes in HR policies and procedures and ensure that proper compliance is followed; provide guidance and counsel on HR compliance and requirements including EEO, Affirmative Action, state and federal employment laws * Advise People team and managers on diagnosing employee issues, determining appropriate level of corrective action, and maintaining documentation as needed * Design and streamline processes for maintaining necessary employee files, from hiring / onboarding through to termination, and work with local teams to maintain documentation appropriately * Participate as needed in corrective counseling and termination conversations with staff and managers * Investigate employee issues and complaints and implement solutions to ensure timely and appropriate actions are taken * Work with site leads to review, respond and maintain Leave of Absence, Return-to-Work, and temporary or permanent accommodation requests

* 5-7+ years of experience in HR, specifically working on employee relations in a multi-site organization * Bachelor’s degree in relevant field required * Thorough knowledge of HR compliance and requirements including EEO, Affirmative Action, state and federal employment laws * Genuine love of interacting, mentoring and managing people * A collaborative, problem-solving attitude; you don’t say “no” as your default reply, but instead work to understand the heart of the issue and figure out a resolution that makes sense for the company, team and employee * Ability to effectively manage and provide guidance to a multi-site team * Strong written communication; ability to translate laws and regulations into plain policy language that team members at all levels can understand * High level of decorum and understanding of confidentiality * Demonstrated experience functioning effectively in a fast-growing organization; you love working with a lot of moving parts and know how to make decisions that are both thorough and flexible