Program Manager

We've been working to end homelessness for individuals, families & communities since 1984. No man, woman or child should have to sleep on the street.

Social Services

• Conduct initial comprehensive participant assessments to collect functional, environmental, psychosocial, financial, employment, housing, educational, and health information as appropriate to develop a housing plan
• Review case plans prepared by staff to ensure that they are well-matched to participant needs identified in the comprehensive assessment
• Coordinate with case managers to ensure clients have the necessary items to secure housing (e.g. valid identification, income verification, bank statements)
• Facilitate access to services required to foster housing readiness (credit repair, legal aid, housekeeping, money management, tenant rights and responsibilities, etc.)
• Meet with participants at least bi-weekly to provide case management services and document progress in achieving stated goals
• Maintain case management files for all participants; monitor and document progress of participants
• Monitor program outputs and ensure that program outcomes are met
• Monitor and verify services provided to each participant on a monthly basis, determining quality and effectiveness of services provided
• Attend and facilitate weekly staff meetings

Administrative

• Responsible for administering complaints filed by participants following the agency’s grievance procedure
• Ensure that all program data is accurate and entered into the Homeless Management Information System (HMIS) in a timely manner
• Generate reports including, at a minimum, monthly, quarterly and ad-hoc reports for submission to management and funders and others as directed by Director of Family Services
• Responsible for monitoring program budget and informing Director of Family Services of any needs, changes etc. that may be necessary
• Work with Director of Family Services and Finance department to prepare budget or program modification requests
• Manage program data by ensuring that program data is up to date and that accurate data is entered into an information management system within the prescribed timeframes
• Generate reports from the system for a variety of uses including monitoring outcomes.
• Work closely with the staff from other Family programs to ensure the best options and program quality is provided to participants
• Conduct performance reviews of direct report staff

• At least five years experience working with persons who are homeless
• Supervisory experience with strong skills in staff training
• Excellent communication skills
• Strong organizational, planning, and time management skills
• Preference for working in a team environment with shared responsibilities and decision-making
• Excellent interpersonal skills, ability to successfully relate to diverse individuals
• A strong sense of and respect for confidentiality involving both participants and fellow employees
• Ability to work in a variety of settings with culturally-diverse persons and communities with the ability to be culturally sensitive and appropriate
• Strong ability to effectively resolve and cope with immediate conflict and crisis situations
• Proficient use of basic office software and any other database software used to track work outputs.
• Excellent leadership skills with a hands-on, lead-by-example work style
• Knowledge of community resources

Requirements/Other

• Employment Eligibility Verification
• Master of Social Work
• Reliable transportation
• Valid California driver’s license
• Current automobile insurance
• Updated tuberculosis test
• Successful completion of background screening
• Ability to work flexible hours which may include evenings or weekends