Technical Implementations Engineer

Omnigon is a team of digital strategists, artists and technologists working exclusively in digital content delivery in the sports, media and entertainment industries. Since its founding in 2008, Omnigon has established itself as a market leader, focused on helping clients achieve returns on the strategic, creative and technical investments they’ve made.

The Technical Implementations Team provides the technical expertise in evaluations and implementations of client needs. The Implementations team works in conjunction with the DevOps Engineers and Developers to implement software solutions using standard analysis methodologies and tools. This includes developing configurations that support business processes and product parameters, planning and executing delivery and implementation plans, and testing/troubleshooting final system setups. Creating a bridge between the technical teams and management, the Technical Implementations team is responsible for evaluating and documenting project outcomes, technical procedures, customer satisfaction, and customer concerns.

* Develops and implements standards, guidelines, strategies and processes to ensure the effective and efficient delivery of information technology that is aligned to the departmental business development * Liaises with internal and external clients and other departments in respect to information on the development of information technology plans and supporting information technology arrangements * Provides proactive resolutions to developing problems, and suggests modifications that may result in a permanent fix to a problem * Initiates and ensures clear support communication with third party providers from procurement to support and product outages * Oversees and / or undertakes system integration using complex and diverse tool sets; Contributes to decisions about tools, methods and approaches * Maintains an environment in which high quality services are delivered through fostering adherence to the quality system documentation; Continually seeks improvements in the way in which work is undertaken * Works closely with Developers, Systems Engineers, and Professional Services team members to support customers and their vision and growth strategies; supports customers on live events, and software releases.

* Bachelor’s degree in computer related field or a minimum of 2 years of relevant work experience * Strong analytical skill-set and problem-solving capabilities; Ability to follow and devise troubleshooting methodologies * Exceptional written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions * Interpersonal skills to work as a team member and as a liaison with internal and external customers * Possesses a passion for teamwork, client service and reaching business results through problem solving * Available for 24x7 on-call support, software releases/ deployments and monthly service weekend activities. **Preferred Skills:** * Experience with mobile technologies and platforms * Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere * Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality * Experience working with hands with developers through the entire product lifecycle from development, deployment, and support. * Experience with Linux or Unix environments; working with DevOps teams, AWS stacks and cloud tools * Experience working with CDN services * Experience with scalable, multi-server, multi-database application development * Experience in developing / troubleshooting Java or equivalent