Software Implementation Manager

Nexus Systems, located in Falls Church, Virginia, is the leading provider of electronic solutions that automate the traditionally cumbersome paper-intensive AP process. Nexus Systems greatly aids financial management by automating the payables process through scanning, electronic approval routing and PO/Invoice management. Nexus’ product, NexusPayables, enjoys continued success as a result of its functionality, reporting, user-friendly configurations, and ease of use for clients.

Nexus Systems, LLC is looking to fill a Software Implementation Manager position. As a member of the Professional Services Team, this person’s primary responsibility is managing the implementation of NexusPayables product for new clients throughout the entire implementation lifecycle. A typical implementation lifecycle includes: internal and external project kick-offs, data collection, review and analysis of client’s business process, integration testing, demos to key stakeholders, training and deployment support.

• Act as main point of contact for new clients; transition relationship from Sales to Client Services
• Ensure client satisfaction of project implementation
• Manage expectations of client and scope of project
• Develop project plans and manage both client and company timelines for project and promised deliverables
• Review, analyze, and validate data and configuration requirements provided by clients
• Coordinate with Sales and Software Development as needed for deliverables and custom requests, as needed
• Use NexusPayables setup tools to configure the system for new clients
• Create test plans and participate in testing of configured system for new client deployments
• Daily and weekly communication with new clients; including, internal and external status reports
• Identify, track and resolve issues
• Travel to client site for implementation meetings and system training
• Participate in QA of new product releases
• Special projects as necessary

Knowledge and Skill Requirements:

• Minimum 5 years project management or software application implementation experience
• Bachelor’s degree
• Ability to interact successfully with multiple levels of staff within a client company
• Must work well under deadlines
• Ability to travel as needed
• Must be detail-oriented, organized and able to work independently to manage multiple complex projects simultaneously in a fast-paced environment.
• Demonstrated process improvement skills and orientation

Preferred skills:

• Experience as a Project Manager for a software or accounting consulting company
• Experience with JD Edwards, Intuit Real Estate Solutions (MRI), Yardi or other large G/L or ERP applications
• Knowledge of basic accounting
• PMI Certification