IT Business Analyst Lead

New York Life Insurance Company (New York Life or the company) is the largest mutual life insurance company in the United States. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterey New York Life in Mexico.

Seeking a Manager of a team of Business Analysis professionals who establishes plans and objectives for the team, directs and develops staff, and ensures resources are in place and operating effectively to meet business goals. Accountable for results of the team including quality of work, timeliness, and meeting budget goals. The Business Analyst position will gather and document requirements from business areas impacted by the program, and partner with architecture and design teams to define technology solutions.

- Directs, manages, plans and oversees the operational and administrative activities of staff in the assigned area. Ensures that activities of the team are aligned with related functions and initiatives. - Leads the team to achieve higher levels of competency, effectiveness and internal process improvement. - Collaborate with business partners from multiple disciplines to elicit, document, prepare and manage business requirements package for stakeholder sign-off and delivery to technical teams - Establish meaningful traceability between related requirements - Act as a liaison between the business and IT design and delivery teams - Documented requirement artifacts should utilize industry standard diagram techniques to enhance the clarity of definition, including: process flows, context diagrams, use cases, wireframes, etc. - Set requirement baselines upon obtaining requirements package sign-off and support requirements change management, analyze impact and obtain change sign-off throughout NYL’s Technology Delivery Life Cycle (TDLC) framework - Interface with Business Partners, Technical resources (i.e. Solution Engineers, Systems Analysts, Developers), Architecture, and Quality Assurance to translate and simplify requirements, ensure requirements are met throughout entire TDLC framework, and verify that the implemented solution meets the requirements - Partner with QA team and SMEs to ensure adequate test coverage (relying on own knowledge, as well as facilitating conversations with SMEs, to identify additional test scenarios) - Identify and articulate the need for requirements change and assessing the impact of the change - Work with stakeholders to conduct training sessions / demos, and to develop manuals / user guides - Works within NYL’s Operational Excellence COE business analysis standards and participates in continuous improvement efforts

**Experience** - Applied experience with establishing, managing and delivering large scale, complex IT projects - Experience in project management, SDLC, RUP, Scrum, ITIL and application solution development and deployment - Experience managing projects with variable staffing including onsite/offshore execution model - Experience and familiarity with Insurance and Financial Services business systems strongly preferred - Previous experience in managing a team of BAs, ensuring resources are allocated to projects, escalated issues are addressed, standards and best practices are adhered to, and fosters cross-team collaboration - Knowledge of Life Insurance and/or Distribution processes a plus **Skills:** - Minimum 7 years of Business Analysis experience - Familiarity with multiple software development methodologies - Working knowledge of Business Analysis Standards (i.e. IIBA best practices) - Proficient in MS Word, Excel, Visio, MS Project, and PowerPoint. Knowledge of SharePoint, Quality Center and JIRA a plus. - Quickly learns new businesses and complex processes - Ability to work from objectives with minimal guidance or supervision - Demonstrated ability to understand and work across multiple business domains in support of projects - Ability to partner with development teams that support various technology platforms - Proven leadership, negotiation and relationship management skills - Strong critical thinking skills and attention to detail **Education:** - Bachelor’s degree in a related field and/or equivalent work experience - Advanced degree encouraged