Key Account Director

At LivePerson, our mission is to Create Meaningful Connections. Connection at the workplace inspires us to serve our clients exceptionally, to work together efficiently, and to get personally involved in our local communities. Our emphasis on connection leads to more opportunity— whether it’s increased value for our customers, product innovation, or community growth.

Are you passionate about selling a platform that will impact how every consumer interacts with their favorite brands? Do you want to actually change the world with a company that already has real customers, real revenue, real product and real money in the bank (this is for those who have tried a startup or two, and want to make an impact without all of the risk)? Do you have experience doing multi-million dollar deals that transform how your customers do business? If so, we need to speak. If your perception of LivePerson is a chat button on a website, then we really need to update you on what we are up to! LivePerson is currently seeking a Key Account Director to join our Field team based out of our New York office or remotely in Western USA.

* Direct and support the overall transformation of how your brands will manage relationships with their customers. * Plan, develop and execute sales strategies with the goal to exceed an established quota * Manage your deals through a proven sales process (MEDDICC) * Develop and grow strategic relationships at the executive level * Manage internal LP network of Sales Support (Sales Consulting, Sales Development, Marketing, Deal Desk, Legal) * Ensure various customers, internal & external stakeholders work in harmony to deliver against an agreed set of customer goals * Increase customer loyalty and lifetime value * Advocate for improving Net Promoter and CSAT scores for potential clients * Advocate for increasing MCS for customers (Meaningful Connection Score) * Deliver maximum yield per call center agent labor hour

* Be a Challenger * 10+ years’ field sales experience * SaaS, Contact Center, internet, e-commerce, or online marketing experience (Genysys and Avaya backgrounds = very good fit) * Consistent track record of success and achievement * Ability to create a Strategic Account Plan to navigate an Enterprise Organization through to deal closure * Proven ability to close new business * Proven ability to grow and retain existing business * Ability to prepare and deliver detailed Return on Investment analysis * Be transformative, energetic, a hunter, organized, process oriented, self-starter, fast learner, consultant for others, big thinker, and team player * Ability to quickly and clearly communicate complicated concepts * Be comfortable and excited by contract negotiations * Excellent MS Excel and PowerPoint skills * Experience with Salesforce * Experience selling transformational technology