Launch Project Manager I

Kasasa (formerly BancVue) powers products and services such as Kasasa rewards checking, personal finance management, online account opening, and savings accounts, and online marketing for community banks and credit unions.

The Launch Project Manager serves as the primary liaison between clients and BancVue’s internal teams during the implementation of new products. They see projects through from beginning to end, coordinating the work from their cross-functional team members, including Technical Engineers, Marketing Project Managers, Designers, Copywriters, and Front End Developers. They are charged both with leading the teams in every facet of the production as well as being the direct point of contact with the financial institution, steering both parties through the production process in a timely manner.

* Client Facing Project Management * Primary and direct point of contact on all issues related to onboarding new BancVue clients. * Guide clients through the launch process of all products from kickoff to go-live. * Effectively set and manage client expectations and timelines. * Keep projects on schedule and ensure they launch within pre-defined timeframe goals. * Build excellent rapport with clients and maintain client satisfaction throughout process. * Escalate, inform, and resolve issues in a timely manner. * Manage and lead multi-discipline teams toward launching software, websites, and Kasasa marketing. * Create work-ticket assignments with all necessary information. * Coordinate workflow and priorities across resources, including that of Technical Engineers, Marketing Project Managers, Designers, Copywriters and Front End Developers. * Gather all necessary materials from clients and ensure resources have them as needed. * Serve as the internal “quarterback,” ensuring all stakeholders are informed of the status and on-going needs of the project. * Overcome obstacles—internally or from client—to ensure final products are delivered on time and with best-in-class quality. * Ensure project plans, target launch dates, and pertinent information remain current in all systems.

* Proven ability to prioritize and manage concurrent projects and clients in a deadline-driven environment * Client-facing experience in unsupervised interaction * Experience leading a team * Strong problem analysis and resolution skills * Exceptional written and verbal communication skills * Excellent people skills * Motivated self-starter that can succeed with little supervision * A plus, but not required: * Understanding of basic marketing principles * Working knowledge of software implementation * Comfortable with concepts and best practices used during web development * Experience in the banking or financial industry **Education Requirement:** * Bachelor’s degree or equivalent years of work experience. **Years Experience Required:** * 2-4 in project management. Knowledge of banking is a plus. **Certifications/Licenses Required:** * None. **Top 5 signs this is the right Job for you:** * When people freak out, you’re the one calming them down. * You can’t even make plans with friends without a defined, orderly process. * People stare in wonder as you describe your insane…er…orderly filing system. * You enjoy change and understand that it’s all about progress, not perfection (although you still strive to be perfect). * You are a master communicator who can diffuse any situation and could sell ice to an Eskimo! **Top 5 signs that this is not the right job for you:** * You prefer projects that you work on alone. * You aren't comfortable handling difficult conversations with clients. * You're the one freaking out when an unexpected glitch arises. * You can’t handle clients who “just don’t get it.” * You’re the kind that needs to borrow a pen at meetings. The Launch Project Manager must understand the basics of each discipline for their various resources as well as have a holistic understanding of the software implementation, web production process, and marketing plan development. Additionally, they will interact with nearly everyone in the company, including Client Directors, Retail Experience Consultants, and Salespersons. The end result of a Launch Project Manager’s work is functioning software, a best-in-class website, and Kasasa marketing that delivers record-setting sales and revenue to our clients.