Operations Manager - KP HealthConnect

We’ve been there for you in the past, providing health care for more than 60 years. We’re here for you today and in days to come, with our ongoing commitment to quality. And we share this tradition and commitment by reaching out to your community, and promoting health and wellness for all.

We're looking for big ideas-ideas that can embrace multiple petabytes of vital information. That's how much data we manage and store at Kaiser Permanente. We're home to some other big ideas, like creating KP HealthConnect, the nation's largest electronic medical record system, using social media and text messaging to help members engage in their own care, and developing predictive modeling tools that anticipate health issues before they're an issue. It's the kind of thinking that's shaping the future of technology, health care, and the lives of all of our members. If you're ready to contribute your own big ideas, join us.

**Essential Functions:** * Establishes operational objectives and assignments and delegates to team leads and technical/professional employees. * Involved in developing, modifying and executing company policies, which affect immediate operations. * Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives. Implements strategies policies when selecting methods, techniques and evaluation criteria for obtaining results. * Assures adherence to budgets, schedules work plans, and performance requirements. * Manages, through subordinate individual contributors, (including but not limited to consultant specialists, leads, project managers) the coordination of the activities of a section or department. * In some exceptional instances this manager may be responsible for a staff function and may not have subordinate employees. * Manages team leads and professional/technical employees typically performing similar or related roles or functions. May also manage contractors, offshore resources and/or matrix employees. * Has process responsibility for shared services or matrix organizations. * Regularly interacts with subordinates, outside customers, and functional peer groups at management, senior management levels. and at executive levels, as appropriate. * Requires the ability to change the thinking of, or gain the acceptance of, others in sensitive situations. * Presents, organizes, and conveys problems, issues within KP HealthConnect with internal customers and business partners and externally. * Erroneous decisions will result in critical delay(s) in schedules, and/or unit operations and may jeopardize overall business activities. * Establishes departmental strategy and tactics, and contributes to operational area's strategy formulation and execution. * Exhibits and gains commitment to changes required and acts as change executor. * Encourages employee development by providing growth/learning opportunities. * Coordinates planning activities with team members to accomplish goals, allocate resources and track results. * Measures and monitors the execution of department and KP HealthConnect processes. * Initiates and evaluates required business process improvements in order to achieve business results and appropriate solutions for customers. * Manages financial aspects of the department; accountable for direct budget. * Manages HR/People processes for the department including performance management, resource management, compensation planning and administration, objective setting/alignment, employee development/coaching and training. **Specific Functions of the KP HealthConnect Site** * Support Specialist Operations Manager: * Manages multiple Site Support Leaders/Supervisor who oversees the application support team which provides on site support within the Medical Centers. * Manages local support for KP HealthConnect and clinical applications which includes application break/fix, implementation and support of application upgrades and enhancements as well as clinical application support for local, regional and national initiatives. * Collaborates with other KP support departments including but not limited to KP HealthConnect Production Support and Training, ECS and the S&D BIO on KP HealthConnect and clinical application related activities (ie. New functionality deployments and new releases, addition of new departments) * Accountable for local Site Support performance with respect to meeting service level agreements and project deliverables. * Collaborates with Medical Center Leadership, the APIC for IT, Director of Clinical Education and Practice Improvement, Department Technical Leads, etc, to implement best practices and efficient workflows as they pertain to the use of KP HealthConnect and other clinical applications. * Manages the local Site Support payroll and operating budgets.

**Basic Qualifications:** * BA/BS degree in related field and/or 4 years of equivalent work experience. * A minimum of 5 years of progressively responsible management experience in following areas: planning, budget/financial management and staffing. * A minimum of 5 years of related IT experience including IT Project Management. * Advanced knowledge of own area of functional responsibility and working knowledge of other IT functions. **Preferred Qualifications:** * Expertise in communication skills and management concepts, plus a solid base of technology and/or business knowledge/skills and the ability to apply it to business problems/solutions. * Financial and Resource forecasting skills * Medical Center and Specialty Services IT Systems experience