National Manager, OCIO Technology Governance

Toyota Motor Sales, U.S.A., Inc. (TMS) was established in 1957. We take pride in what the Toyota name represents—innovation, quality and reliability. From our associates and dealers to our suppliers and customers, our devotion to constant improvement results in an exceptional line of cars and trucks.

The BTS OCIO National Technology Governance Manager will be responsible for leading the development, tracking, deployment and analysis of information for the business of IT to ensure optimum operational efficiency, inform business decisions and drive business outcomes. This role will also be responsible for adherence to the policy lifecycle framework and for providing direction and information for IT business decisions. This includes automated, accurate, and timely data and reporting for technology at TFS. The enterprise view will be driven by the IT Cost Value framework as well as leveraging state of the art tools (such as Roambi) for reporting on Technology across all levels of management. The BTS budget is approximately $200MM annually and runs 40-50 projects with a cost of $80MM. This role works primarily with the CIO, OCIO, CTO, DIO, and National Managers of PMO, IT Strategy, CISO and Compliance / QA. It is also is the primary relationship owner with FP&A and works closely with the Accounting Policy and Audit Groups at TFS. The Office of the CIO (OCIO) Operations National Manager reports to the National Manager, OCIO.

**35% Duties: Lead BTS Business Operations** * Responsible for leading Enterprise Technology Steering Committee (ETSC), formerly known as BTS Executive Steering Committee (ESC). Identify & communicate new internal and external risk points with recommendations on strategic approach; leverage process and project management expertise to develop clear project plans and strategies. Make decisions on strategy, structure and reporting. Validate actions using kaizen methodologies to demonstrate effectiveness. * Partner with PMO, EPM and ITSC to leverage portfolio management tool to ensure accurate and timely reporting. Ensure strategic prioritization and information presented is actionable and realign as needed. * Represent current performance, operational processes and strategic plans as needed to governing bodies. Share best practices and key learnings internally, across North America affiliates and other TFS SFC’s. Solicit the same for improvement ideas in opportunity areas, recommend, align and execute to continually improve operations. * Integrate and align operational activities and projects to IS strategies and major projects and initiatives. Establish clear priorities and develop robust implementation plans. Oversee execution of plans through others and ensure team(s) or individuals(s) performance against defined objectives, commitments and standards. * Provide high level oversight to day-to-day operations and delegate operational responsibilities across BTS. Hold managers accountable for allocation and management of resources (people and budget). Take full accountability for long-term performance and organizational development. * Represent BTS on enterprise improvement committees such as 2BC, Execution Excellence and OpEx to engage, drive and align BTS with enterprise goals. Decide appropriate level of engagement, set achievable and measureable goals, delegate and ensure tasks are completed within timeframe. * Assess and report on financial impact of system interruptions across the enterprise for business continuity & disaster recovery including direct and indirect drivers such as loss of business productivity, technology resource and 3rd party costs. **25% Duties: Lead Technology Resource Planning** * Establish resource management disciplines within the OCIO and institutionalize them across the IT Organization. Resource management includes holistically presenting the TFS enterprise view of finances (budgets, forecast, midterm plan (MTP), midterm strategy (MTS), 3 and 5 year forecast and actuals), human resources (associates, contingents, consultants and managed services) and operating parameters (processes). * Establish clear priorities among operational tasks and projects within departments/functions and allocate resources accordingly. * Direct reporting to hold all levels of management accountable and ensure rapid escalation to correct performance. * Anticipate business challenges and proactively develop plans for problem resolution across departments/functions. * Create a long-term vision and direction in line with TFS goals. Develop short- and long-term department strategies and plans that support TFS business priorities and needs. * Work with other function and department heads, and communicate with and present the proposed agenda to senior management to build consensus and gain support. Effectively prioritize efforts to optimize value within constraints of limited resources. * Coordinate and oversee multiple projects within a department/function, with accountability for the end-result. **20% Duties: Lead Enterprise Reporting (IT Financial Management)** * Lead and drive leadership behavior change using IT Financial Management framework (industry best practice of IT Service Management (ITSM)). Ensure IT is obtained at the most effective price and calculate the cost of providing IT services so that an organization can understand the costs and components of its IT services. * Act as the primary owner to provide budgeting, accounting and charging services to control, manage and recover IT cost and spend and articulate critical tradeoffs (IT Cost Value). Steward all aspects of data gathering, categorization, validation and executive summarization and ensure alignment with DIO’s. Partner with FP&A, ITSC, MC, Strategic Planning and other departments as needed to ensure clear message on risk, value, efficiency and impact of current technology operations & net new investment roadmap. * Design, develop, and implement operations model for IT governance / management framework. * Aggregate appropriate information into an easily consumed business oriented dashboard view. Operationalize and contunially improve this ‘Technology Dashboard’ based on feedback from information owners and DIO’s/Business Partners. * Lead the development and execution of automated workflows and engage in enterprise process simplification using Kaizen principles. Be a visibile leader actively showcasing these behaviors. **10 % Duties: Lead IT policy** * Responsible for leading policy life cycle management to include; policy identification, policy development, policy approval, policy implementation, and policy maintenance * Recommend improvements to existing policies and suggest new policy as needed based on industry experience and changing environments * Work with internal and external team members to determine the final form of any policies / practices * Represent BTS on policy approval committees, such as ASC350-40 Board, to impartially present technology to ensure accurate and compliant decisions are reached to safeguard TFS from audit and compliance issues **10% Duties: Staff Management and Professional** Development * Build a high performing team that takes full responsibility for the associate lifecycle management. This includes interviews and selection, all elements of performance management (goal setting, career development and planning, coaching, feedback and reward), discipline, and associate engagement * Champion own career through self-development plans; actively soliciting coaching and feedback, and participating in internal and external development opportunities such as classes, conferences, work assignments, and/or job rotations. Continue engagement and attendance at industry seminars, conferences, etc. for Information Technology Management and Automotive Finance * Maintain professional expertise in financial strategies/opportunities, risk identification and resolution, technology management and resource management. Continue ongoing education and certification programs * Conduct advanced external research on industry and accurately assess industry and competitive trends to guide activities

TFS is looking for individuals with strong business sense and practical expertise. Successful candidates should have: **Technical** * Proficiency with Hyperion and financial / GL software * Well versed in the use of Microsoft Office suite of products including Word, Excel, Access, PowerPoint * Familiar with functions and features of: * enterprise project portfolio management (Microsoft Project) a plus * resource management tools (Clarity) a plus * visualization tools (iRise) a plus * Familiar with mobility platforms and reporting tools * Experience with major system implementations **Experience / Educational** **Education:** * Required Bachelor’s degree in Business, Business Administration, or other related discipline * Preferred MBA or Master’s degree **Required Experience:** * 10+ progressive years in operations experience in a financial institution * 10+ years of demonstrated success leading teams, including cross functional teams **Preferred Experience:** * Strong financial, resource management and development skills **Preferred license, registration, or certification:** * Finance or accounting certifications (a plus) * Project Management Institute (PMI) (a plus) * Project Management Professional (PMP) Certification (a plus) **Special Skills** * Demonstrate leadership experience, ability to set direction and drive team to meet objectives * Possess excellent verbal and written communication and interpersonal skills and the ability to interface with all levels of associates * Ability to manage multiple assignments simultaneously * Ability to develop team of associates * Ability to effectively interface with all departments within Toyota, TFS and BTS * Ability to work independently, with strong organizational and flexibility skills in a team-oriented environment **Supervision Exercised** * Lead, influence and hold accountable the BTS senior leadership team and represent BTS at all levels of management across TFS. * Number of associates directly reporting to this position: up to 1-10 Analysts and/or Tool Support resource(s) * Number of Contingents / Contractors directly managed by this position: up to 1-10 Operations Consultants