Senior Exchange Engineer

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

- Subject matter expert in Exchange 2010. - Subject matter expert in Active Directory. - Experience with VMware vSphere. - Experience with SAN storage systems. - Provide 24x7 global 3rd level support for the IT infrastructure. - Proactively monitor operational status, capacity, and performance of supported infrastructure, ensuring that they remain within acceptable limits. - Administrate systems and servers to ensure availability of service to authorized users. - Manage assigned projects and program components to deliver services in accordance with established objectives. - Maintain and test Disaster Recovery procedures on a Quarterly basis. - Ensure high quality documentation for supported infrastructure is developed and maintained. - Provide assessment of new opportunities and their estimated cost. - Ensure SOX and other legal and regulatory compliance in the infrastructure area - Additional support for Exchange, Active Directory, Windows, and Backup/Recovery systems.

- Experience with Windows 2008/2012, Exchange 2010, and Active Directory 2008. - Technical experience in vSphere ESXi 5.X and Storage administration - Exceptional communication, both written and verbal, including listening skills and an open attitude toward constructive feedback. - Ability to multitask in an ever-changing environment. - Ability to travel to other locations (both domestic and international) as needed. - Proficiency in PowerShell commandlets, scripting, and general automation activities is a plus. - A minimum of 5 years of experience in IT Systems with increasing responsibilities. - Ability to analyze, troubleshoot, and leverage logical deduction to resolve problems. - Strong customer support and general communication skills. - A great attitude with a propensity to learn and apply new skills. - Strong infrastructure implementation and project deployment experience.