Customer Success Account Manager

We are the unified, data-first digital marketing platform. With a global footprint of over 450 employees in 17 offices across 10 countries, IgnitionOne is one of the largest independent marketing technology companies in the world. We have one goal: to help marketers win.

IgnitionOne seeks an Account Manager with Large Brand experience and is interested in expanding their knowledge and experience with a leading ad tech organization. Our account managers focus on digital strategy development, account management, customer relationships with customer contacts regarding their use of IgnitionOne Technology (search, display, website personalization and email), Lead internal team collaboration, improve overall performance and determine new opportunities, both strategically and technically, that help customers achieve campaign and business success.

* Main client contact and works closely with senior account leadership * Financial management of client’s budget and billing process * Leads/contributes on customer strategy and tactic development * Leads/supports various team members on client calls and in-person meetings * Oversees quality on internal and external documentation and reporting for accuracy, goals, and performance * Develops and manages timelines to ensure campaigns deliverables and projects remains on track * Ability to gather various internal and research materials to prepare deliverables for Customers * Foundational knowledge on how digital technology works including tagging, tracking and targeting * Understands business measurement strategy with the ability to articulate to more technical teams on client needs * Masters and maintains vast knowledge of client’s business for team: Articles, Company annual reports, industry conferences, competition, etc.

* 5+ years’ experience managing search, email and display customer experience is a plus * 3+ years’ financial management of client’s budget and billing process * High level interest in working for an ad tech company * Strong understanding of digital strategies and how it relates to client’s business needs * A proactive self-starter that is inquisitive in nature * Ability to work across teams and manage changing daily requirements * Confident communication skills with solid presentation, and listening skills * Ability to discuss industry trends/news and new media opportunities * Have strong organizational skills as applied through an ability to manage multiple projects at once * Bachelor’s degree in marketing, advertising or communications