Junior Account Manager

Signpost is cloud-based CRM software that gives local businesses the power to effortlessly build and manage customer relationships. Signpost automatically builds customer profiles by capturing email, phone, social and transactional data. Their automated marketing engine uses this data to drive purchases, reviews, referrals and loyalty.

We’re growing quickly and want to ensure best-in-class service to our merchant clients. We're looking for a smart motivated Account Manager that understands the challenges SMBs face and is passionate about helping them reach for their marketing goals. You'll be the primary point of contact for our clients and responsible for developing new internal processes and best practices that can scale.

* Provide outstanding client service by phone and email regarding marketing campaign questions,account support, and billing issues account support, and billing issues * Take ownership of merchant communications and consistently meet, beat and improve key performance metrics * Assist merchants with account set up, educate them on internet marketing and how our platform ties into their long-term goals * Collaborate across all departments including sales, product, and marketing to ensure a consistently great merchant experience * Research and develop best practices and guidelines that will inform others involved in Customer experience * Build value through marketing and SMB expertise

* A degree from a top-tier College or University * 1-3 years of Account Management experience * Ability to thrive in a fast-paced, start-up environment * Exceptional writing and phone skills * Self-motivated and always looking for improvement opportunities * Competitive and driven to continuously outperform