Internal Service Representative

Hub International

(Ridgeland, Mississippi)
Full Time
Job Posting Details
About Hub International
HUB International Limited (“HUB”) is a top-10 global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 9,000 employees in 400 offices throughout North America, HUB is dedicated to helping individuals and businesses evaluate and manage their risks and insurance needs.
Summary
To address all employee benefit issues as brought up by HUB International clients and their employees, including resolving enrollment and termination issues, acting as liaison with insurance carriers, and answering questions relating to pertinent federal and state legislation. ISRs regularly practice discretionary decision making on a daily basis. Employees are expected to use the Essential 7 effectively to mediate concerns, offer encouragement and praise and build good working relationships
Responsibilities
* Acts as a liaison with insurance carriers, providers, and clients to resolve claims (including assistance in the appeals process), enrollment, termination, and billing issues. (20%) * Provides knowledgeable answers regarding policy coverage information (ex: RX, Covered procedures, Pre-Ex limitations, etc.), in addition to legislation and benefit laws such as HIPAA, COBRA, FMLA, PPACA, Mental Parity & Medicare Part D, etc.(20%) * Assist in the implementation of new business, the addition of new lines of coverage, process plan changes and benefit summaries according to the provided timelines, etc. (10%) * Maintains a full book of business while continuing to provide A+ service, in addition, to receiving positive feedback on Client Surveys. (10%)Benefitpoint (30%) * Process service cases, value added, and workflow terminations in BP according to the provided guidelines (15%) * Update all renewal outcomes in BP including any changes to the main business screen and all policy lines. In addition, scans and saves in BP all necessary communication (15%) **Additional Responsibilities (10%)** * Assist with special projects as needed. (5%) * Attends training opportunities, Team meetings, Company Meetings and Essential 7 meetings to increase industry knowledge, practical abilities, and practice our values. (5%)
Ideal Candidate
**Knowledge/Experience Required** * Significant insurance experience required; at least 3 years of work experience (claims resolution, benefits administration, employee benefit customer service, etc.). * High school diploma, minimally. College degree and Louisiana life and health license a plus. * Continuous education encouraged (industry coursework leading to producer’s license or professional designation). **Skills/Abilities Required** * Excellent problem solving skills. Persistent to achieve the end result—resolution. * Strong organizational skills, including daily prioritizing and logical thinking. * Service-oriented; kind, compassionate, and willing to work hard on another person’s behalf. * Good communication skills, especially verbally and over the phone. Clarity and accuracy are key. * Excellent phone skills, being responsive, empathetic, and honest with the information to be shared. * Strong working knowledge of computers (MS Word, MS Outlook preferred; Internet, MS Excel and database experience also beneficial) and able to learn new systems and programs. * Able to manage multiple projects simultaneously and successfully. * Able to work with others in teams; able to work with those who perform similar jobs as well as complimentary roles. Promotes cooperation and shared successes throughout the company. * Shares ideas for improvement that are oriented around solutions and blameless problem solving. * Models and exemplifies the principles and commitments of the Essential 7. * Significant insurance experience required; at least 3 years of work experience (claims resolution, benefits administration, employee benefit customer service, etc.). * High school diploma, minimally. College degree and Louisiana life and health license a plus. * Continuous education encouraged (industry coursework leading to producer’s license or professional designation). * Skills/Abilities Required** * Excellent problem solving skills. Persistent to achieve the end result—resolution. * Strong organizational skills, including daily prioritizing and logical thinking. * Service-oriented; kind, compassionate, and willing to work hard on another person’s behalf. * Good communication skills, especially verbally and over the phone. Clarity and accuracy are key. * Excellent phone skills, being responsive, empathetic, and honest with the information to be shared. * Strong working knowledge of computers (MS Word, MS Outlook preferred; Internet, MS Excel and database experience also beneficial) and able to learn new systems and programs. * Able to manage multiple projects simultaneously and successfully. * Able to work with others in teams; able to work with those who perform similar jobs as well as complimentary roles. Promotes cooperation and shared successes throughout the company. * Shares ideas for improvement that are oriented around solutions and blameless problem solving. * Models and exemplifies the principles and commitments of the Essential 7.

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