Billing Analyst

Launched in 2011, HotelTonight offers the world’s best mobile apps for booking hotels. We make it remarkably easy to book great hotels at amazing last-minute rates on your mobile device, for tonight, tomorrow and next week. When hotels have unsold rooms, they load them onto the app, which means incredible deals. We screen every hotel featured, and only work with ones you'll love.

We seek a Billing Analyst who will have a front row seat owning the overall process of recovering hard cash. It all starts with flagging the overcharged bookings, working with hotel partners to recover the overcharged amounts, managing a supporting offshore team, tracking status, building metrics and working cross functionally to proactively reduce overcharges. Maintaining, optimizing and scaling is the name of the game!

• Identify overcharges and initiate refund requests to hotel partners
• Maintain master schedule and overcharge tracking tool like an Excel wiz
• Respond to hotel inquiries with a soft, friendly and helpful attitude
• Manage third party offshore team to assist in the overall process
• Initiate chargeback requests with our credit card company as a last resort effort to recover cash
• Frequently report on overcharge metrics and KPI’s
• Creatively think of methods to proactively reduce overcharge occurrences and work with hotel partner relationship owners to execute strategy
• Optimize. Optimize. Optimize. Building for scale is critical to manage our high growth business
• Assist with other miscellaneous accounting tasks

• 2-4 years relevant Analyst/Ops experience (with background in Accounting/Finance)
• Fine attention to detail and strong data analysis skills (Excel master)
• Comfortable working on a Mac and cloud based solutions
• Ability to work in a fast paced environment, think outside the box and challenge the status quo
• Problem solver who can analyze data and find the path of least resistance
• Ability to own overcharge data, report on trends and metrics and evaluate accounting implications of overcharges
• A friendly customer service approach to solidify a positive hotel partner experience and the ability to make judgment calls to address sensitive issues
• A desire to win!