Account Manager for Group Insurance

GoHealth is the nation’s most complete online portal for finding health insurance coverage. They’ve helped more than 2 million consumers compare health insurance quotes and purchase individual coverage online, through their agent network, or directly through a major health insurance company. At GoHealth, they pioneered the health insurance technology industry. They started out as innovators with big ideas who transformed into industry leaders.

The Account Manager will be responsible for providing best in class account management and customer service to our Group Insurance Division. This person is responsible for the on-boarding, day-to-day management, and growth of our group customers that are currently utilizing the group services and products of Connected Benefits. This Account Manager will be responsible for set-up and training of new partners on products, customer service issues, and requests of existing group clients, as well as maintaining, growing, and renewing the current base of customers. This position acts as a subject matter expert on the partner’s usability of the group product suite. The Account Manager will regularly be called upon to assist with various technical and non-technical customer service related questions about their group products and services. Through training, support, and service; the goal will be to increase customer retention, customer utilization of group products, and overall customer satisfaction.

* Act as a main point of contact for our group insurance customers. * Coordinate with carriers and vendor to resolve any issues * Develop and in-depth knowledge of our group products and services * Work with the team to develop and refine processes to better serve our clients * Constantly evaluate the needs and desires of our clients and make recommendations * Ability to identify new opportunities and issues across a diverse customer base * Experience in communicating with various levels of management * Possess strong problem solving and organizational skills

* Bachelors or Associates degree required * 5+ years of experience in Health Insurance sales with a focus on small group clients * Technically savvy with experience on SalesForce or other related CRM tools * Strong knowledge of SaaS software solutions * Proficiency in Mac OS X and Google Apps * A valid producer license (if not, you must obtain one within 120 days of hire - we will reimburse you for expenses) * Excellent consultative communication skills through phone, web-ex and email