Account Manager

Headquartered in Scottsdale, AZ, Nextiva is one of the country's fastest growing providers of unified cloud-based business communications. We offer a simple approach to UCaaS that is radically altering the economics of one of the top operating expenses within an organization.

The Account Manager is responsible for ensuring the post-sales success of a portfolio of Nextiva customers. Successful Account Managers will nurture the customer relationship and acts as a sales enabler to drive re-purchase loyalty toward Nextiva equipment and services. Account Managers ensure the maximum correlation between customer requirements and Nextiva products and/or services to strive for consistent delivery by exceeding customer expectations.

* As the Account Manager, you own ultimate responsibility for the customer’s retention and expansion success. * Develop and maintain long-term relationships from the C-Level down to achieve customer happiness. * Educate, present and upsell Nextiva additional products to customers. * Maintain accurate and current records of customer information in CRM. * Single point-of-contact for service activities, ensures consistent communication. * Serve as an escalation point for issues that impact the customer’s success and work with internal teams to drive resolution. * Conducts Business Review meetings with the customer. * Ensures that Nextiva’s best practices and methodologies are adhered to on a consistent basis. * Experience with account portfolio planning and prioritization preferred * Ability to prioritize, multi-task, and perform effectively under pressure

* 1-2 years previous account management or customer service experience, ideally with a telecommunications, technology, or SaaS company. * Strong verbal and written communication skills. * Great people skills and an outgoing personality * CRM experience (Salesforce) and organizational skills. * Be a “self-starter” and stay focused even when unsupervised. * Be a strong team player. * Maintain good attendance