Customer Service Representative (Inside Sales)

FreshPoint is North America’s largest wholly owned produce distributor. With unmatched fresh produce, knowledge and experience, FreshPoint provides today’s chefs with the ingredients to create tomorrow’s culinary successes. At FreshPoint, Inc., it is our philosophy to provide only the freshest quality products and finest service in the industry. We are not satisfied with simply meeting the specifications. Not everything we do is new but we take good old-fashioned values and ideas.

Responsible for the receipt of customer produce and/or grocery orders by telephone, fax or e-mail and the accurate data entry into the computer system. The answering of all incoming telephone calls.

* Answering phones professionally and courteously * Answer phones promptly * Key in orders using computer knowledge (Excel, Word, Outlook) * Customer specifications – know all customers and what they normally order * Learn and know our products * Suggestive sell specialty items * Communicate markets, pricing, and availability of product to customers * Send to customer upon request: order guides, faxing, and any other customer related requests * Completes closing reports at the end of the shift to report potential sales by customer accounts * Analyzes reports for cutomer orders and audits for duplicate orders and/or keying errors. * Be attentive to customers and alert to their wants and needs * When appropriate, communicate to management the wants and needs of the customers * A positive, courteous and professional manner will be maintained at all times * Other duties as assigned * Work overtime as required/assigned * Good attendance and adherence to the work schedule

* High School Diploma or equivalent * One year of customer service experience * Must be able to communicate well with others * Ability to handle multiple tasks * Proficient in basic computer skills (Outlook, Excel, Word) * Must be a team player **Preferred Requirements:** * One year of food industry experience * Bilingual (English/Spanish) **Work Environment:** * Works in the office, occasionally in the warehouse **Physical Requirements:** While performing the duties of this job, the employee is regularly required to talk and hear on the telephone. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; reach with hands and arms, and sit for extended periods and perform repetitive movements in wrists and arms on a frequent basis. **Competencies:** To be successful in this position, the individual performing the duties must successfully demonstrate the following competencies: * Building Alignment * Earning Trust through Results * Living the Culture * Developing Talent * Compliance * Initiating / Facilitating / Sustaining Change