Claims Customer Service Representative

Anchor General Insurance

(San Diego, California)
Full Time
Job Posting Details
About Anchor General Insurance
Anchor General Insurance Company is a San Diego based company specializing in providing non-standard private passenger automobile liability and physical damage coverage in California, Arizona and Texas.
Summary
Work as a team member of the Unit assigned. Assist in the workflow of both new and existing claims in the unit. This position will involve a variety of tasks as determined by the Supervisor/Manager to support the Claims Examiner staff. The most critical job of the CCS is assigning of new claims, and sending the required correspondence to policy holders on the new assignments.
Responsibilities
* Provides excellent customer service to insured callers on existing claims. * Provides support for callers on the Examiner's behalf primarily on an overflow basis. * Helps schedule return phone calls for examiners and coordinates Recorded Statements, if needed. * Provides information and general assistance to callers within prescribed authority level. * Captures/updates claim information from a live caller and updates customer information, as needed. * Gather required and additional supporting information. * Documents all calls in claim system. * Answers questions in relation to claim process and/or procedures. * State expectations to customer, provides information on the life of their claim. * Regular attendance is an essential function of this position. * Typing minimum 40 words per minute. * Performs various duties as assigned. * Acts as direct link between Insured Callers and Claims Units/Examiners.
Ideal Candidate
* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Able to handle high call volume, have professional telephone and people skills * Computer skills in various applications and be well organized. * Knowledge of the insurance industry terminology or procedures. * The applicant should have attention to detail, work well in a team environment or individually, and must have excellent customer service skills. * Proficient with Microsoft Office, i.e. Word, Excel, Outlook and PowerPoint. * Excellent verbal or written communication skills. * Excellent organizational skills. * Typing minimum 30 words per minute. * Computer literate. * Attention to detail. * Team player. * Self-motivated, punctual and conscientious about work hours and make appropriate arrangements for vacations and special leaves. * Accepts constructive feedback and makes sincere efforts to improve. * Effective listener. * Ability to follow and execute directions. * Bilingual (Spanish/English) preferred. * Apply Now

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