Fun & exciting Customer Care Position

We are a leading Business Process Management (BPM) company, providing customer-centric business process services. Our network of delivery centers are spread across India, the Philippines, Sri Lanka, the UK and the US.

Hiring fair march 12th 10am to 3pm ***on the spot offers*** Come by and see us at 5111 commerce crossings drive In commerce crossings business park (off preston hwy & i-265)

**General Summary:** * Customer Service Associatesare the company’s primary interface with existing and potential customers and are responsible for ensuring that these customers receive the maximum benefit from the company’s products and services. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business. **Essential Duties and Responsibilities:** * Receive inbound phone calls from telecom customers and service their needs effectively and efficiently * Listen actively and establish rapport * Quickly understand and analyze customer needs * Use computer software application to properly service customers’ accounts * Take ownership of any follow-up work necessary to service customer and ensure that nothing slips through the cracks * Speak/write knowledgably about products and services * Adhere to compliance regulations and security policies * Ensure that the customer is completely satisfied with the products and services * Consistently meet performance standards set by department * Complete additional projects and tasks as assigned * Contribute ideas and recommendations for improvements to the department and company

**Foundation Knowledge, Skills, and/or Abilities Required:** * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice) * Extremely customer-focused; positive, professional attitude * Intelligent, self-motivated, quick learner * Pays strict attention to detail, understands importance of accuracy and responsiveness * Strong PC and internet skills * Very good organization and work prioritization skills **Educational/Vocational/Previous Experience Recommendations:** * High School Diploma or GED required. * 1-3 years experience in customer service with an excellent performance and attendance record. **Working Conditions:** * Normal office environment. * Must be able to sit for extended periods of time.