Dispatcher

XPO Logistics is a top ten global provider of transportation and logistics solutions. We provide services for truck brokerage and transportation, less-than-truckload, intermodal, highly-engineered supply chain solutions, contract logistics, last mile, expedite, global forwarding and managed transportation.

This position is responsible for ensuring that drivers are dispatched for home furniture delivery in a timely manner. It is important that the individual has the ability to handle multiple tasks simultaneously and accurately recall information. This individual will have contact with drivers and with customers on a daily basis. The ability to preplan and make dispatch changes, assist with routing directions and clearly communicating special service requirements is a necessity. "Going the extra mile" to achieve quality customer service is standard practice at the company.

**Essential duties and responsibilities:** * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned. * Generating and maintaining a master list of all routes and trips. * Maintaining current, organized files on each route; ensuring that all files include information needed to describe the route, contract and program details * Assisting Drivers with routing directions and communicating special service requirements * Assigning activities and special trips to Drivers pursuant to established policies and procedures * Notifying the Customer of all changes in route assignments, emergency situations, accidents, breakdowns, or any other event disrupting service * Maintaining route compliance for tenants of contract * Assigning alternate Driver to routes when regular Driver is absent * Coordinating emergency response network when necessary **Decision-Making Responsibilities:** * This job requires strong decision making ability with support and guidance when necessary from Management.

**Education/Experience:** * Minimum Required Education: High school diploma or general education degree (GED) * Minimum Required Experience: 1-3 years of customer service experience * Desirable Education/Experience: Knowledge of the transportation industry, experience an asset **Job related competencies:** * To perform the job successfully, an individual should demonstrate the following competencies: * Analytical Skills * Identifies and resolves problems. * Demonstrates attention to detail * Communication Skills * Writes clearly and informatively * Presents organized and thorough information and data appropriate for intended audience. * Excellent negotiation skills to deal effectively with individuals and groups within and outside the organization. * Utilizes variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures. * Time Management Skills * Demonstrates follow-up skills and fulfills duties with a sense of urgency. * Provides timely and professional support to all internal/external customers and vendors. * Other * Self-motivated. * Team-oriented. Consults with Team members and management as needed to complete assigned responsibilities. * Works with minimal supervision. * Establishes and maintains effective, collaborative work relationships both internally and externally.