Customer Service

We have one common vision at the IKEA Group: to help our customers enjoy a better everyday life at home. With over 700 million visitors to our stores and over 1 billion visitors to our website every year, we take our vision very seriously.

My priority is to ensure my checkout is effectively equipped at all times throughout the day and I am ready and available to help customers when needed.

* I have the knowledge, confidence and desire to make customer payment easy. * I know my levels of authorization to solve payment problems when they occur and recognize when I need to escalate an issue to someone with higher authorization. * I pass on the relevant information for them to deal effectively and efficiently with the customer. * I offer solutions to frequently asked questions. this helps to make a better future shopping experience for everyone. * I use the till to accurately register products and register payment from customers according to given routines. * I ensure our store is a safe and secure environment at all times for visitors and customers.

* Ability to use and take personal initiative. * Demonstrates a polite and friendly manner. * Assertive and able to remain calm and controlled when faced with emotional customers under stressful times. * Enthusiastic about my work and working with others in a team * A flexible approach and open to change.