Senior Account Manager

Experian is a global information services company that provides information, analytical tools, and marketing services to help clients manage their commercial and financial decisions. The company helps organizations manage credit risk, prevent fraud, target marketing offers, and automate decision making. It also enables individuals to check their credit report and credit score as well as protect against identity theft.

Senior Account Managers play a critical and essential role for the strategy, production and delivery of our clients' email campaigns and projects. The ideal candidate should be detailed oriented, efficient, dependable and a collaborative team player with a positive “can do” professional attitude. We are looking for team players who thrive working in a fast-paced, dynamic division within a large matrixed organization. Experiences with an interactive or agency background are a plus but Cross-channel Marketing will teach and provide all the necessary skills to thrive and be successful in this role. If you have a sense of humor, strong work ethic, sense of urgency and a positive outlook; this just may be the right role for you.

* Setting up, testing, and deploying our clients' cross-channel marketing campaigns using our proprietary, web-based application * Interacting with clients on a daily basis and answers questions regarding production status, project questions or application inquiries * Training clients on the functionality of our web-based application * Helping clients interpret the results of their cross-channel marketing campaigns * Managing our clients' subscriber databases, including creating and updating their lists and segmenting data for targeted cross-channel marketing campaigns * Helping our clients build and improve their cross-channel marketing strategies * Accountability for resolving client issues, proposing solutions and escalating to the appropriate person to the point of resolution * Create client presentations to support the sales process * Ownership of special projects from start to completion, with little supervision and oversight * Training of new account managers and mentoring account managers in their professional development

* Bachelor's degree * 2 years industry experience * Intermediate Proficiency with HTML * Intermediate Proficiency in JavaScript and SQL a plus * Intermediate proficiency with Microsoft Excel for managing data and performing quantitative analysis * Understanding of databases and related technology query tools like Microsoft Access a plus * Strong analytical skills for interpreting data into reports a plus **Business Skills** * Experience in the cross-channel marketing industry is a plus – either the vendor or client side * Client management experience is a plus * Strong oral and written communication skills with keen attention to detail * Excellent organizational and prioritization skills * Exceptional work ethic and ability to perform under pressure and meet deadlines * Demonstrates enthusiasm towards colleagues and clients * Ability to build effective working relationships with others inside and outside the organization