Operations Manager

Echo Global Logistics is a leading provider of technology-enabled business process outsourcing, serving the transportation and logistics needs of their clients. Their proprietary web-based technology, dedicated service teams and robust procurement power enables their clients to see significant transportation savings while receiving best-in-class service.

* Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management * Deliver upon contract service level agreements, expectations and value proposition * Provide effective solutions for Client through extensive knowledgeable on relevant modes of transportation (Air, Ocean, Small Parcel, International, Expedited, LTL, Truckload, Partial, Flatbed, Intermodal etc.) * Collaborate with support departments (Finance, IT, Accounting, Carrier Sales, etc.) to drive process efficiency and deliver results to the Client * Monitor, improve and report upon key performance indicators including financial performance of accounts and team productivity; lead continuous improvement intiatives * Ensure Operations Excellence by training, developing and managing an account team on a daily basis * Identify and develop talent through coaching, mentoring and performance management * Create, improve and drive compliance to standard operation procedures for internal and external processes * Monitor and manage Carrier performance and lead continuous improvement initiatives with Carrier base * Develop and implement financial packages for Clients and Carriers, facilitate quick payment and mediate pricing discrepancies between both Clients and Carriers * Create and manage reporting for Clients and Carriers; complete root cause analysis and related ad hoc projects as required * Conduct market research to proactively communicate industry trends that will impact a Client’s business * Evangelize and ensure departmental Standards are adopted within the account tea

* 5-10+ years’ experience in Logistics industry * Proven leader * Eagerly accepting of new challenges, and self-managed and motivated * Proven ability to become trusted advisor of the Client * Confidence to make tough decisions when necessary * Proven track record for continuous improvement