Operations Manager

Echo Global Logistics

(Chicago, Illinois)

Full Time

Job Posting Details

About Echo Global Logistics

Echo Global Logistics is a leading provider of technology-enabled business process outsourcing, serving the transportation and logistics needs of their clients. Their proprietary web-based technology, dedicated service teams and robust procurement power enables their clients to see significant transportation savings while receiving best-in-class service.

Responsibilities

* Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management
* Deliver upon contract service level agreements, expectations and value proposition
* Provide effective solutions for Client through extensive knowledgeable on relevant modes of transportation (Air, Ocean, Small Parcel, International, Expedited, LTL, Truckload, Partial, Flatbed, Intermodal etc.)
* Collaborate with support departments (Finance, IT, Accounting, Carrier Sales, etc.) to drive process efficiency and deliver results to the Client
* Monitor, improve and report upon key performance indicators including financial performance of accounts and team productivity; lead continuous improvement intiatives
* Ensure Operations Excellence by training, developing and managing an account team on a daily basis
* Identify and develop talent through coaching, mentoring and performance management
* Create, improve and drive compliance to standard operation procedures for internal and external processes
* Monitor and manage Carrier performance and lead continuous improvement initiatives with Carrier base
* Develop and implement financial packages for Clients and Carriers, facilitate quick payment and mediate pricing discrepancies between both Clients and Carriers
* Create and manage reporting for Clients and Carriers; complete root cause analysis and related ad hoc projects as required
* Conduct market research to proactively communicate industry trends that will impact a Client’s business
* Evangelize and ensure departmental Standards are adopted within the account tea

Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management
Deliver upon contract service level agreements, expectations and value proposition
Provide effective solutions for Client through extensive knowledgeable on relevant modes of transportation (Air, Ocean, Small Parcel, International, Expedited, LTL, Truckload, Partial, Flatbed, Intermodal etc.)
Collaborate with support departments (Finance, IT, Accounting, Carrier Sales, etc.) to drive process efficiency and deliver results to the Client
Monitor, improve and report upon key performance indicators including financial performance of accounts and team productivity; lead continuous improvement intiatives
Ensure Operations Excellence by training, developing and managing an account team on a daily basis
Identify and develop talent through coaching, mentoring and performance management
Create, improve and drive compliance to standard operation procedures for internal and external processes
Monitor and manage Carrier performance and lead continuous improvement initiatives with Carrier base
Develop and implement financial packages for Clients and Carriers, facilitate quick payment and mediate pricing discrepancies between both Clients and Carriers
Create and manage reporting for Clients and Carriers; complete root cause analysis and related ad hoc projects as required
Conduct market research to proactively communicate industry trends that will impact a Client’s business
Evangelize and ensure departmental Standards are adopted within the account tea