Operations and Logistics Manager

Uber, a San Francisco-based technology startup, is innovating at the intersection of lifestyle and logistics. Uber connects riders with safe, reliable, convenient transportation providers at a variety of price-points in cities around the world.

The Operations & Logistics Manager role is a unique opportunity to help drive growth through the optimization of our growing number of partner drivers. This is a critical role as it directly correlates to continually improving the rider experience through greater availability while minimizing costs. This data-driven role calls for a rare combination of analytical thinking & interpersonal ability to manage partnerships.

This is an intense business side startup role, and this person will work with the local Midwest operations teams along with headquarters-based engineering, product, and process teams. This role will have direct responsibility for the growth in the Chicago market.

• Develop & Optimize Processes. Scale new and existing processes to allow the business to efficiently operate and grow
• Analytics. Heavy analysis of driver and rider metrics to properly allocate supply, guide driver incentive programs, and ensure high-quality experiences on the Uber system
• Strategy. Decide which projects the team should focus on and set an aggressive timeline to reach those goals
• Product Improvement. Proactively search for new features which could improve a seamless driver and rider experience
• Partner Relations. Manage driver development, identify & attack problem areas for drivers, and negotiate with businesses for driver perks
• Expansion Planning / Recruiting. Evaluate the economic and strategic costs and benefits of driver incentive programs and work with management to execute those strategies
• Driver Support. Manage the day-to-day issues of thousands of drivers on our system
• Hustle. Take ownership of Uber's growth in their city and do whatever it takes to get the job done
• Mobilize & Grow. Take on new opportunities like launching a new market, spinning off a new product line, experimenting with new business models… the possibilities are endless!

• Data driven decision making mentality and sound business judgment through strong analytical thinking
• Solid understanding of a variety of business models (we're still proving ours)
• Ability to take initiative in a constantly-changing work environment
• Startup (all-hands-on-deck) "I bust my ass because I love it" approach
• A willingness to be “in the trenches” working with our driver-partners
• Bachelor's degree in economics, finance or similar field
• SQL knowledge a plus, but not required

Example Backgrounds:

• Consulting, Accounting, or Banking background with numbers/excel driven decision instincts
• Tech enthusiast with product development and management experience
• Engineering background with dreams of applying similar process to people processes
• Corporate strategy background with a willingness to roll up your sleeves