Operations and Logistics Manager

Uber

(San Francisco, California)
Full Time
Job Posting Details
About Uber

Uber, a San Francisco-based technology startup, is innovating at the intersection of lifestyle and logistics. Uber connects riders with safe, reliable, convenient transportation providers at a variety of price-points in cities around the world.

Summary

The Operations & Logistics Manager role is a unique opportunity to help drive growth through the optimization of our growing number of partner drivers. This is a critical role as it directly correlates to continually improving the rider experience through greater availability while minimizing costs. This data-driven role calls for a rare combination of analytical thinking & interpersonal ability to manage partnerships.

This is an intense business side startup role, and this person will work with the local Midwest operations teams along with headquarters-based engineering, product, and process teams. This role will have direct responsibility for the growth in the Chicago market.

Responsibilities
  • Develop & Optimize Processes. Scale new and existing processes to allow the business to efficiently operate and grow
  • Analytics. Heavy analysis of driver and rider metrics to properly allocate supply, guide driver incentive programs, and ensure high-quality experiences on the Uber system
  • Strategy. Decide which projects the team should focus on and set an aggressive timeline to reach those goals
  • Product Improvement. Proactively search for new features which could improve a seamless driver and rider experience
  • Partner Relations. Manage driver development, identify & attack problem areas for drivers, and negotiate with businesses for driver perks
  • Expansion Planning / Recruiting. Evaluate the economic and strategic costs and benefits of driver incentive programs and work with management to execute those strategies
  • Driver Support. Manage the day-to-day issues of thousands of drivers on our system
  • Hustle. Take ownership of Uber's growth in their city and do whatever it takes to get the job done
  • Mobilize & Grow. Take on new opportunities like launching a new market, spinning off a new product line, experimenting with new business models… the possibilities are endless!
Ideal Candidate
  • Data driven decision making mentality and sound business judgment through strong analytical thinking
  • Solid understanding of a variety of business models (we're still proving ours)
  • Ability to take initiative in a constantly-changing work environment
  • Startup (all-hands-on-deck) "I bust my ass because I love it" approach
  • A willingness to be “in the trenches” working with our driver-partners
  • Bachelor's degree in economics, finance or similar field
  • SQL knowledge a plus, but not required

Example Backgrounds:

  • Consulting, Accounting, or Banking background with numbers/excel driven decision instincts
  • Tech enthusiast with product development and management experience
  • Engineering background with dreams of applying similar process to people processes
  • Corporate strategy background with a willingness to roll up your sleeves
Compensation and Working Conditions
Benefits Benefits included

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San Francisco, California
Skills Desired
Sign up or login to see how your skills match up.
  • Banking
  • Logistics
  • Product Development
  • SQL
  • Corporate Strategy
  • Economics
  • Finance
  • Accounting

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