Collections Specialist

Digital Air Strike™ is the leading consumer engagement company. We provide the most comprehensive software and managed service platform for social media and digital marketing. A pioneer in digital response, social marketing, and online reputation management, Digital Air Strike monitors, improves and manages consumer engagement for thousands of businesses across the United States and Canada including six of the largest automobile manufacturers.

Digital Air Strike seeks an experienced Accounts Receivable Collections Specialist to work in our Scottsdale, AZ office.We are seeking an organized and detail oriented individual to join our team. The applicant should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and be a strong communicator. The Collections Specialist is responsible for collecting on past-due accounts and responding to customer billing inquires, as well as periodically assisting with customer billing and mailing of customer invoices.

* Follow-up with customers with past due receivable balances * Maintain detailed notes on collection efforts (by customer) * Help to resolve customer questions and issues (i.e. provide copy of lost invoice, or work cross-functionally to answer customer questions) * For those accounts identified for escalation, coordinate with external collection agency and/or attorney * Obtain updated customer information as necessary (expired credit cards, invalid e-mail addresses, etc). * Maintain customer details in Zuora invoicing software. Work with other functional areas and customers when submitted information is incomplete. This may include coordinating with sales and operations to ensure correct billing rates, service periods, and updating customer files. * During high volume periods, assist Billing Specialist prepare and physically mail high volume of monthly invoices to our customers * Publish monthly summary of past due balances * Other general office duties as needed

* 3-5 years of experience in Collections or Accounts Receivable. Business to business corporate experience preferred * Strong attention to detail * Strong organizational skills – must be comfortable managing priorities, keeping detailed notes, and following through on all action items * Strong communication skills required – must be comfortable collaborating with remote personnel and co-workers at all levels