Import Ocean Supervisor

As a part of the NYK Group, Yusen Logistics (Americas) Inc. performs a key role in keeping world trade moving by offering air and ocean freight forwarding, global warehousing, reverse logistics, intermodal and multimodal transportation, and supply chain solutions to some of the world’s largest industries.

The Import Supervisor is responsible for overseeing the work of Import Agents and Entry Writers. The Supervisor ensures that shipments are custom cleared and transported to destinations according to customers’ requirements.

* Supervise the functions of Entry Writers and Import Agents: prioritizing work, determining schedules, assigning daily tasks, establishing or adjusting work procedures to meet changing demands, ensuring optimum efficiency of all Entry Writing activities * Supervise and assist in daily import activities including auditing files for accurate documentation (customs, operation and accounting), ensuring timely and accurate payment of duty payment(s). * Reports customer complaints and escalated shipping problems (i.e., delayed, missing, or damaged freight; strikes; embargoes, etc.) to management and participates in problem resolution planning. * Executes plans directed by management in resolving complaints, timeliness of work completion, and re-prioritizing of work flow in critical situations. Provides up-to-date freight status and arranges special trucking for specific “hot” freight. * Oversees billing processes, coordinates collections and resolves major billing problems; * Reviews and updates customer profiles, reviews and updates rate structures, supports the sales department with customer information, rates etc. **Supervisory Responsibilities** * Supervises Entry Writers and Import Agents. Carries out supervisory responsibilities according to the organization's management policies, procedures and any applicable laws. Responsibilities include determining staffing needs , hiring and training, planning and assigning daily work, providing on going feedback , conducting performance appraisals, addressing performance issues and resolving problems

**Education and Experience** * High School diploma or GED plus three to five years of relevant experience in customs brokerage and import business, either for air or ocean or both is required. 1+ year of previous supervisory experience is preferred. **Competencies, Working Skills and Attributes** * Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people. * Must have strong organizational and time management skills. * Ability to organize and manage multiple priorities. * Must have knowledge of import and CHB operations including CBP cargo release requirements and basic CBP entry requirements **Core Competencies and Values** * Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. * Demonstrates ability to comply with YLA Core Competencies: Problem Solving & Decision Making, Accountability & Responsibility, Communication, Collaboration & Teamwork, Customer Focus.