VTC Support Technician

Every day CSRA makes a difference in how the government serves our country and our citizens. We are inspired by the important missions of our customers and we believe that by working together we can deliver exceptional solutions and services to enable the safety, security, health and well-being of our nation.

CSRA is seeking a VTC Support Technician to provide back-up Video Teleconferencing (VTC) support.

**Duties to include:** * Coordinates with department personnel to determine special or more complex audio visual needs and to provide assistance. * Maintains audio visual equipment and makes modifications and repairs as necessary. * Coordinates events for off-facility organizations using audio visual equipment, ensuring appropriate equipment is available in a timely manner. * Determines placement, installation and testing of equipment to ensure equipment is properly functioning and meets event needs. * Provides technical support to audio visual staff and to company personnel on special projects. * Maintains inventory of audio visual parts and supplies; completes requisition forms for re-ordering of replacement parts and other supplies. * Diagnoses more complex audio visual problems during conferences and presentations; provides and implements appropriate solutions. **Essential Job Functions** * Interfaces with end users to resolve problems concerning system functions reported through a problem ticket. Reviews information provided and diagnoses issue based on established procedures and scripts. Resolves problems by following scripts and assessing diagnostic information. * Performs routine install, move, add, and change (ICMS) activities based upon prescribed procedures and processes. Diagnoses basic problems, initiates basic scripts or loads routine patches to implement the activity. Escalates unresolved issues or problems. * Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures. * Provides basic or routine guidance and training to client population on system and products to eliminate recurring errors for smaller or stand alone systems/products with minimal coordination. * Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives. * Supports documentation maintenance by updating information and changes as directed.

**Basic Qualifications** * High school diploma or G.E.D. * One or more years of technical training in computer field * Three or more years of technical support experience * Experience working with company products and operating systems * Experience working with solving computer-related technical problems * Experience working with the company escalation policy **Other Qualifications** * Secret clearance is required * Security + certification is required * Interpersonal skills to interact with clients and team members * Communication skills * Organization skills to balance and prioritize work * Analytical and problem solving skills