Technical Support

We provide the global commerce tools people need to build businesses, accept payments, and enable commerce for their users. It’s the simplest way to get paid for your great ideas -- across any device, and through almost any payment method. Merchants in more than 40 countries worldwide can accept, split, and enable payments in more than 130 currencies using Braintree.

We're looking for a technical problem solver who doesn’t require a script or an owner’s manual to help clients navigate our solutions. Beyond the technical skillset, we are looking for someone who can delight our customers with promptness, thoroughness, accuracy and even the occasional pun. The role encompasses all manners of problem solving.

* Field support calls and emails from developers and business users about account integration and functionality. * Train merchants on our software's functionality. * Research and suggest improvements to internal documentation and training processes. * Work to continuously learn about the industry in hopes of quickly becoming an expert * Proactively look for ways to improve internal processes in an effort to increase efficiency. * Participate in a support retrospective where all functions of the group are reviewed and improvement action items are established. * Engage in software development discussions to create/improve our systems * Receive requests for technical assistance and collect detailed information to categorize requests in order to determine method of resolution * Problem Solve like it’s your job, because….well, it is.

* Must be a self-starter, self-learner, and dedicated to solving together as a team. * Ability to work autonomously with a high level of responsibility. * You should feel brave leaping into a technical abyss. * Some who cares a lot about performing at the highest caliber as an individual and as a team member. * Someone who is routinely helping family and friends with their technology questions. * 1+ years experience in a technical role that put you in direct contact with customers or clients. * Able to always ask why, with the resourcefulness that puts Angus MacGuyver to shame. * Someone who is secure in their ping-pong, pop-a-shot, or hula hooping abilities. Watch out. You might get schooled. * Someone who possesses infinite patience and devotion to those he/she serves. * Comfortable with a flexible work schedule. The overnight role will work 10p-6a -- but don’t worry, we’ll take great care of you with nightly food, transportation benefits, and fun.