Sales Support Manager

CSM Bakery Solutions is an international leader in the baking industry, producing one of the industry’s broadest ranges of products for customers in more than 100 countries. Headquartered in Atlanta, Georgia, CSM is dedicated to developing and providing solutions that drive customer growth and success. We offer a broad, innovative portfolio of premium quality bakery ingredients, finished products and services for retail and foodservice markets as well as artisan and industrial bakeries.

This role is to serve as the central point of contact for the Modern Trade Regional Accounts sales team by managing back office support for a 100 plus customers reporting directly into the MT Regional VP. These responsibilities include but are not limited to; monitor customers AOP, sales reporting, trade spend tracking, analytics, presentations, and internal/external systems. This role is a front line role to the customer and serves as the contact for the sales team and back office. This individual is an expert in Excel, exceeds in making important business recommendations based on detailed analysis, and is knowledgeable of CSM customers and processes. They act as a liaison across multiple functions to solve problems and eliminate bottlenecks; and make suggestions to assist sales in better account management.

* Primary internal point of contact for Sales and liaison to back office. * Oversee and manage a team dedicated to accelerate sales effectiveness as well as be part in our customer’s development. * Assist in creating various reports for your channel including sales reports, financial summaries, profitability, and budget trackers. Business Analyst is expected to be insightful of issues, able to review information and make recommendations as needed. * Work closely with Regional Accounts in setting up new items in their systems to ensure new items will be replenished. * Communicate feature demands with production and replenishment. * Knowledge of customer “sites” and “portals” for customer specific programs / promotion maintenance such as the vendors Data Sync and Retail Link, as well as other customer management systems. * Be the SME on company systems and processes as it relates to sales and able to effectively train the sales team. * Able to gather information from a variety of cross functional departments and confidently communicate findings to sales teams and customer. * May provide consultation or expert advice to management on a variety of sales and customer related issues. * Preparation of Sales Volume Reviews in combination with internal insights sales information. * Attend and participate in relevant conference calls and meetings (internal and external). * Coordination of Power Point presentations for the development of accounts or products. * Respond directly to customers both on the phone and through email; often act in lieu of Sales to assist with questions, issue resolution and general management of accounts and field questions. * On occasion travel with Sales to provide subject matter expertise between sales and customer. * Develops, monitor and report on development KPI’s to ensure that the Sales Support Team shows continuous improvement.

* Discretion and independent judgement * Takes ownership and accountability * Ability to work with multiple systems * Analytical skills, good problem solving abilities * Ability to work in a fast paced environment and handle multiple tasks * Ability to work independently with minimal supervision * Excellent decision making skills * Able to work in a team based environment; contributes to team development and performance to achieve organizational goals * Takes collaborative approach to projects * Proficient in all Microsoft Office tools; especially Excel * Confident with interaction with sales teams and senior management including president, VP and department heads * Analytical skills, identify trends across multiple data sources and communicate sound reasoning for trends * An ability to gather, summarize and deliver information from a multitude of sources * Knowledgeable in Excel, pivot tables, Access, data base concepts and functionalities * Ability to plan projects and process management fundamentals * Requires heavy coordination of cross department interactions * Occasional availability to work beyond regular scheduled hours * Occasional travel required * Exceptional time management skills required, ability to maintain control over your own schedule and still meet demands of the customer * Must be able to show independent judgment in issue resolution and problem solving situations; have the ability to make decisions and drive results