Customer Service Representative

Clarins was inspired by founder Jacques Courtin-Clarins’ love and respect for women’s beauty.

Responsibilities include, but are not limited to: - Work closely with the Supply Planning team to meet target fill rates - Work closely with Order-to- Cash Lead person - Responsible for responding to all assigned customer’s inquiries and/or issues with accurate and professional correspondences in a timely manner - Manage weekly Cycle Count process ; Inventory Reconciliation and Perpetual adjustments - Provide support for internal and external customers and liaise with 3PL team - Customer Service Lead at 3PL facility - Manage in coordination with Marketing & Sales new product introduction and launches - Assist in other shipping functions and export documentation - Check damaged freight and document as needed (pictures, file incident reports, etc.,) and assist in other QA related issues - Coordinate all kitting and other in-house assembly activities - Review daily reports

Experience/Skill Requirement: - High school diploma/ equivalent, Associate’s degree preferred - At least 8 years prior customer service experience (not call center) - Excellent written, verbal and interpersonal communication skills - Strong time management and organizational skills - Position requires the ability to work independently and as a team player - Proficiency with Microsoft Office applications is necessary