Customer Service / Call Center Representative

For more than 130 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world. Today, they are the 12th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 26 countries staffed by 10,200 employees. The Chubb Corporation reported $52.2 billion in assets and $13.6 billion in revenues in 2012.

Combined Insurance is hiring Bilingual Customer Service and Call Center Representatives. Our employees are trained through a series of formal in class training sessions along with on the job training servicing all core types of calls that come into the Call Center. This is a growth and development entry level position where an employee masters the core Customer Service Rep position requirements and demonstrates the abilities to being a competent CSR.

* Demonstrate consistent good quality and performance results. * Display good job knowledge, confidence in all calls and good problem solving abilities * Provide consistent service that is customer focused and professional. * Complete all phases of the core training of the CSR position. * Learn how to service the core calls received in the CSR position (Claims and customer service calls for policyholders and agents – in all core lines of business, Accident, Life and Health) * Be able confident and capable to handle all service and claim situations. * Learn soft skills while communicating with customers * Focus on customers' needs and develops a customer centric approach in servicing customer’s needs. * Demonstrate very good service capabilities and consistent customer focused approach. * Learn all policy product lines, all procedures for the core calls, * Demonstrate good productivity, quality and dependability results along with being customer focused in all call work * If an employee excels in all parts of the responsibilities, they will be considered for a promotion to the level 2 CSR position. Typically an employee will spend 12 – 18 months in this position before they are considered for promotion.

* Very good communication skills with the customers and agents * Excellent telephone skills * Focused on customer experience providing professional service * Very good problem solving skills * Very good business writing skills – emails, case work documenting calls and occasional letters written to the customer * Ability to multi-task while on line with customer * Bilingual - Fluent in Spanish