Manager, Field Technicians

JAMF Software was established in 2002 with one guiding principle, the Golden Rule: do unto others as you would have them do unto you. For our founders, this not only meant creating the IT administrator tools, services, and resources they would choose for themselves, but building a company based on these core principles and values.

The Manager, Field Technicians is a member of JAMF Software’s management team and is directly responsible for the quality of work performed by their team in the Field Engineering department. The Manager is accountable for all staffing, development, compensation and performance management of their staff; adherence to company policies and procedures; and staying current with the technology and technical interaction with customers. The Manager is responsible for leading by example, modeling behavior expectations, and delivering hands-on technical solutions to customers as needed.

* Maintain an advanced level of knowledge of JAMF Software products, related technologies, and integration strategies. * Develop technical excellence and customer service expertise in new staff members while positioning them for future roles within the JAMF. * Ensure the highest quality service delivery (JumpStart) in support of customer retention, revenue and customer satisfaction goals. * Manage recruiting, hiring, on-boarding, training, management, professional development of staff. * Provide onsite and remote installation, configuration, and training of JAMF Software products in accordance with current JumpStart procedures, as needed * Other duties and special projects as assigned

* Advanced Casper Suite knowledge and experience required * Previous managerial experience strongly preferred * Previous professional services delivery, technical training or JumpStart experience strongly preferred * Self-starter willing to lead, as well as perform technical services for customers * A results-driven personality that will drive revenue growth through a customer-focused service model * Excellent written and oral communication skills with the ability to articulate recommendations * Strong analytical and reasoning skills to create a high-paced, action-oriented team * Excellent customer service skills **Education:** * Bachelor’s degree or equivalent experience