Real Estate Services Coordinator

CBRE

(Milwaukee, Wisconsin)
Full Time
Job Posting Details
About CBRE
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
Summary
To coordinate the day-to-day delivery of property and facility services to tenants and Bank employees, support the Property Management Team as required while demonstrating a superior customer service mindset, excellent administrative and coordination skills and adherence to US Bank policies. Shift: First Shift, Monday-Friday, 8:00am - 5:00pm Benefits: Eligible for health and retirement benefits on first day of employment Vacation: Eligible for two weeks of paid vacation in first year of employment.
Responsibilities
**Tenant/Facility Service** * Open the office at 8:00am (close at 5pm), greet guests and visitors, determine nature of business, and direct individuals to appropriate location or team member. * Answer and manage office calls and emails, effectively addressing concerns in a professional and courteous manner. * Maintain the highest standards of professionalism with clients, tenants, and co-workers. * Assist in developing, producing and distributing building communications. * As primary day-to-day tenant/facility contact, respond to all tenant and facility service requests by entering and assigning work using Angus—the work order management system. * Manage work order process for tenants/facility contacts, actively monitor team progress, follow up, completion and close. * Become Angus expert serving as team trainer and liaison with Corporate Angus contacts; learn how to best harness performance data from Angus to improve service delivery. * Work directly with cleaning, engineering and security supervisors to ensure staff responds quickly to tenant requests. * Manage conference room/center, Galleria, Locker Room, Yoga Room access and bookings and serves as primary liaison with housekeeping for all event management. * Identify and initiate process improvements for current property systems. * Gain general understanding of overall property management and US Bank procedures. * Administer certificate of insurance (COI) program to ensure that tenant and contractor certificates of insurance are current and correct. * Assist with tenant move-in/move-out procedures. * Prepare materials for bi-weekly staff meetings. * Update, manage and distribute all building contact lists. * Create, maintain and update all files—contract, lease, vendor, general and project * Manage mail for management office * Monitor after-hours activity log and coordinate information flow between security, engineering, managers and tenant * Assist in coordination of special events including tenant, lobby, staff, and holiday **Financial** * Accounts Payable * Process accounts payable invoices for the portfolio in a timely manner, consistent with Bank requirements * Review invoices for accuracy, prepare for approvals and enter into AP system for payment * Tenant Rent Statements * Manage all reporting/tracking for tenant bill backs * Track utility usage and manages process * Prepare, review, send and file tenant rent statements * Assist in budgeting process including preparation of budget binder components
Ideal Candidate
* Two or more years of professional experience in customer service/relations including administrative responsibilities * Bachelor’s Degree or higher Required * Excellent communication skills both oral and written * Accountable self-starter who takes ownership for work * Desire to work in a customer-facing role * Ability to work with all levels of tenant and bank contacts * Ability and interest to work in a team-oriented, fast-paced environment * Ability to maintain calm demeanor in emergency situations * Interest in the real estate industry a plus * Valid drivers license required * Ability to operate a personal computer and other office equipment. * Ability to meet highest attendance requirements and punctuality requirements. * Ability to arrange event materials and/or decorations, set up tables/flowers/food for special events.
Compensation and Working Conditions
Benefits Benefits included

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